Talk Morgan Forums Morgan Sports Cars Morgan Three Wheeler & Super 3 M3W action

Well that seems backwards! The dealer merly sells what Morgan builds. How can they be responsible for the quality of the product?

I guess if enough dealers refused to sell the 3w then maybe that would send a message, but they don't really care either as long as there's a profit in it for them

Update,

my dealer is under no illusion that I hold him legally responsible and has gone quiet.

Steve Morris has answered me and has invited me to the factory. Also wishes to help me dispose of the car. I cant get to the factory with work commitments yet.

I'm not just doing this for me. I have met a lot of great people through this forum, some face to face and I have been in their M3Ws too. Solidarity.

That is the law in the UK. Applies to all goods that are sold, so the consumer deals with the supplier/dealer and is not dealing with a manufacturer who maybe foreign or ignores all communications. Having said that, I have come across several suppliers who try to avoid liability and refuse to take any action. The only address is then to take them to the Small Claims Court.

This really highlights the problem at MMC. Steve Morris has evidently heard of the dissatisfaction but rather than address the group appears to have singled out Donald for a reply.

MMC need to be communicating in a timely fashion to all of their M3W clients if they want to maintain and repair the group feeling of isolation and lack of care.

Lets wait and see what further response comes from MMC and Steve.

Many thanks for all the pms of support, I am not doing this just for myself.

Keep the faith and keep smiling.

I try and remember the good days in "Edmund", nothing else gives the extremes of emotion that a M3W can!

Have you written to Steve Morris? Your criticism is not valid unless you have.

My suggestion would be that if you have an unresolved complaint write a letter, not an email, with a copy to your dealer.

Morgan have obviously decided the replies on an open forum are problematic for them as we can see all official contributions to TM have stopped, or am I the only person to have noticed it.

I would suggest that Morgan should set up a hot line, and email address, to respond, minimum 24 hours, to all M3W complaints including parts issues. At this point it would be good PR.

Peter,

good observations.

I have used email as with my business you will understand that carrier pigeons were eaten by Baldrick.

I am satisfied that the communication line is open and the dealer is aware of his position also.

Thanks for your wise words about the world of four wheels also.

Not again! Sorry, I will have a word!
BALDRICK

I agree individual problems should be addressed directly and I have 2 issues for which my dealer is awaiting a response from the factory. It's only been 3 weeks so I guess I'll need to wait a little longer......

My point is that MMC could use this, and other forums, to address the general concerns, offer advice and tap into the group's experience and feedback.

For example, the bevel box where people are experimenting with all sorts of methods of draining/flushing with a diverse range of products from fuel to other oils. A bit of advice from the factory as to what's in the BB on delivery and a recommendation on what to do to maintain it. If they are investigating themselves then let us know - it's the lack of communication which fuels the speculation and dissatisfaction.

A hotline would be an excellent idea - maybe even extend it to owners as well as dealers?

Perhaps James Gilbert, MMC Social Media Guru, is watching and may care to comment?

I assume that there are broadly three groups of customers that MMC have to "manage": those customers who have had failures and need prompt redress and future assurance; those who are worried about future failures and greater-than-expected depreciation; and those who worry about future failures but still enjoy and are contemplating the car still as a long-term "toy". I am not sure I have the same faith in it that I have in my 14y old 4/4.

The first group clearly have redress, and of course it is important that MMC deal with them quickly and personally. Some of the criticism they have received is because of lack of personalised customer care. Yes, UK law provides redress against the dealer, but the MMC-dealer-customer axis has always marketed itself on being "a family". Ultimately the dealers would have a secondary action against MMC anyway, so it makes no sense for them to throw the dealers to the lions. It will expose one of the unique selling points (of all Morgans not just 3-wheelers) as a sham.

The second group need a certain degree of openness in "the family". Residual values will be hit (at least for the first "thousand"), it doesn't even need to get out into the "general" auto press; I suspect most prospective buyers will end up here in a thirst for more knowledge of their intended bride. Whilst dealing with the individuals promptly and personally, MMC need to convey the confidence that any failures will be dealt with similarly. And that the solutions will be long-term secure; only this will protect residual value (another Morgan USP).

Finally the third group, to which I belong (possibly with most of the post-14 owners), we need the confidence that the solutions are sound. Too many of the replacements failed. I still use and enjoy my 3-wheeler, but if I had a longer journey I would definitely use the 4/4. I am not sure that many are in the lucky position of having a second Morgan.

I kept my 4/4 for 14y with no faults (longevity is another Morgan USP at risk here; this gave me the confidence to sign up for a 3-wheeler as a second toy. Would MMC have had two sales if I had bought the 3-wheeler first?

How they handle this fracas may influence my future whimsical purchases.

I understand that MMC underwriters and their legal teams will be worried. The best strategy for MMC depends of course with how many customers fall into the respective groups. Aye, and there's the rub . . .