|
11 members (linklaw, hugo, sewin, TalkMorgan, RichB, Rex_tulips, Zach, RichardV6, RedThree, DaveK, howard),
297
guests, and
40
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
Forums34
Topics48,362
Posts813,332
Members9,215
| |
Most Online1,046
Aug 24th, 2023
|
|
|
There are no members with birthdays on this day. |
|
|
|
Joined: Nov 2013
Posts: 582
Talk Morgan Regular
|
Talk Morgan Regular
Joined: Nov 2013
Posts: 582 |
Buck up KBMOG I just had my 80th BD here in California's Bay Area, and having a great time with my 3W---when it works.
|
|
|
|
|
Joined: Jan 2013
Posts: 417
Learner Plates Off!
|
|
Learner Plates Off!
Joined: Jan 2013
Posts: 417 |
happy late birthday. what car is yours? we should motor together once i get my 2nd 3wheeler in a couple weeks. glad you're enjoying the awesome roads and weather Buck up KBMOG I just had my 80th BD here in California's Bay Area, and having a great time with my 3W---when it works.
blake
sfmorgan.tumblr.com
|
|
|
|
|
Joined: Nov 2011
Posts: 7,068 Likes: 21
Talk Morgan Guru
|
|
Talk Morgan Guru
Joined: Nov 2011
Posts: 7,068 Likes: 21 |
Gents
I don't want to get to heavily involved in this particular subject for obvious reasons, however I'd like to point out that we have a customer service telephone number on our website 01684 580757 the email address is dsc@morgan-motor.co.uk
This was introduced several months ago (and has been used by our dealer network since last November) and followed on from the global dealer meeting(& focus group), where several matters including customer service and communication with the factory were raised. We aim to answer any queries through our DSC within 24hrs.
We do listen to our customers and are constantly monitoring our own systems to provide a better service, sometimes we're unable to react as quickly as we'd like and it would be naive of us to think that our customer service is at the required level for the marque but we are moving in the right direction.
Obviously the contact information has not filtered through to the group, please contact us through this channel with any issues or questions you may have (although your nearest dealer should always be the first point of contact).
Regards
Mark
This gave me a good laugh....
A Morgan Identified Fastidious Owner...
2011 4/4 Bespoke, 1981 Delorean, Auburn Boat Tail
|
|
|
|
|
Joined: Nov 2011
Posts: 7,068 Likes: 21
Talk Morgan Guru
|
|
Talk Morgan Guru
Joined: Nov 2011
Posts: 7,068 Likes: 21 |
All sounds very positive but many on this forum are still saying they, or their dealers, still can't contact the MMC, particularly the spares department.
Why should anyone even need to contact the factory direct ? It should be a last resort. Dealing with each customer on an individual basis and removing the dealer from the loop is not the way to go.
A Customer feedback meeting involving a small self-selected band of mainly local owners, confined to TM members, with a volunteer liaison person, sounds like a poor idea to me.
The problems are already known. They should be addressed through the dealership network.
Perhaps Mark can answer some simple questions on the forum. I would offer the following two. They're not contentious and should be in the public domain anyway.
1. Is there a recall, technical bulletin or inspection regime in place for the cars with unmodified chassis ?
2. Is there a technical bulletin for the bevel box ? There has been more confusion generated on this subject than perhaps anything else.
For SBM. What was productive about the last meeting ? You appear to be as disillusioned about your car as ever according to your recent posts.
Did you minute the meeting, agree on the points to be followed up and have you since been updated by the factory ?
If I recall correctly your own schedule for repair was only revised due to making a noise on this forum.
In order for genuine improvement to take place, a formalised approach is necessary. In fact I'm certain that the MMC are obliged to have such a system in place.
There isn't necessarily a correlation between having a "nice" relationship with the factory and genuine product improvement and customer service. In fact I think we've seen examples where it can be counterproductive.
I worked in a senior position in a well-regulated industry and I'm versed with the handling of technical incidents.
I simply don't understand the way in which the MMC appears to be conducting it's business.
My apologies, Mike. I was merely offering to help those who perhaps cannot visit the factory themselves. I have indeed posted my grievances on here in the past, and my dealership have responded admirably. In fact I cannot fault the way they dealt with the miscommunication. The fact that my comments were posted on here meant a lot to them, and despite not reading them until being prompted by a chance conversation, they have been excellent. Communication is so much more than simply being angry on a forum screen. I am wise enough to understand that Morgan would be extremely foolhardy to enter into any dialogue on here, such is the litigation conscious & instant social media world in which we live, and I'd like to think working with Morgan is always going to be more productive in the long run.
C'est la vie. I think it's time to publish some letters don't you think SBM......
A Morgan Identified Fastidious Owner...
2011 4/4 Bespoke, 1981 Delorean, Auburn Boat Tail
|
|
|
|
|
Joined: Nov 2011
Posts: 7,068 Likes: 21
Talk Morgan Guru
|
|
Talk Morgan Guru
Joined: Nov 2011
Posts: 7,068 Likes: 21 |
There does seem to be a groundswell of support for an extended warranty.
What good is an extended warranty if; 1) you don't have access to a dealer. 2) your local dealer is reluctant or refuses to do repairs because Morgan does not compensate them for the proper amount of time to do the work. 3) parts are not available for months at a time. 4) Morgan continues to use substandard parts to replace broken ones unless owners pay to upgrade (centa compensator, comfort steering package, bevel box noise isolation, cooling fan etc). If we're going to live in dreamland that Morgan will step up and do something, I'd settle for half my purchase price refunded. At least then I could buy parts, fabricate or reengineer the substandard stuff needed.Extending the warranty would be nice but without addressing the root issues it's just a bandage to a failing system. Lessons for potential purchases of the "new" version of the M3W...
A Morgan Identified Fastidious Owner...
2011 4/4 Bespoke, 1981 Delorean, Auburn Boat Tail
|
|
|
|
|
Joined: Dec 2017
Posts: 2,041 Likes: 71
Talk Morgan Expert
|
|
Talk Morgan Expert
Joined: Dec 2017
Posts: 2,041 Likes: 71 |
Lordy OZ 4/4 you've got your big spoon out again.
Bruce
1964 4/4 Series V Comp (Megan)
1994 +8 (Maurice)
2013 M3W (Olga)
|
|
|
|
|
