Talk Morgan Forums Morgan Sports Cars Classic Morgans (pre-CX) Time To Go

I had my issues with Morgan, front wings cracking around headlights TWICE but due to having an excellent dealer (Newtown) it got sorted. I would never buy another Mercedes, having had a fleet of Sprinter Minibuses for the charity I ran, I found their warranty totally worthless. They ALWAYS found a reason not to pay

There are a LOT of older Morgans in existence. Over the years so much has changed in design, updates, parts etc that the problem of spares/replacements is huge. A nightmare.
I had a 1993 4/4 with cvh efi engine. Les than 200 were made with this engine. So....do Morgan keep spares? No.
The rest of the car, chassis, axle, bodywork etc are more likely as they were common to a larger build total.
MMC will have stocks/supplier orders based on a production plan. So, do they need to order extras to be held in stock somewhere for aftermarket sales? If so, how many and how long for?
I worked in a car rad factory making rads for mainly BL. We had a warehouse stocking aftermarket products. Production schedules were based on JIT to the car/lorry factories. Aftermarket rads were added on based on warehouse stock level and replenishment needs to trigger the rescheduling.
Rads for older models were made, Morris 1000, Princess, Rover Sd1etc, all out of production. The whole range of parts needed in total was enormous so complex scheduling.
MMC won't do that as it is a major cost for low volume.
If spares requests are analysed then those most likely needed could be looked at as stock items. Otherwise info on outsourcing/dealer sourcing could help.
I think closer liaison with dealers re identifying and sourcing spares or alternatives would be good.

Mario, it is really sad to hear how you are "treated" in a way beyond the limit of any man's patience. Regarding the SFJ threat, your kind way of "abusing" it is always a superb enrichment.

I don't want to speculate concerning the OP's experience with MMC too much but when rereading it sounds like the bad experience happened more than once and then again after talking together about the issue.
Such an disappointing experience with the car maker can really be insulting regardless who of both sides is to blame. And it may influence the so far positive emotions the owner has developed for his pride and joy in a very unhappy way. It will hurt more deeply than it could happen with any dealership.

Although it can be a good feeling to be in touch with the manufacturer closely because it is seldom and unique, perhaps it is a lesson learned from the OP to limit the relationship to the manufacturer by having a nice factory tour and use any dealer in the function of an emotional "buffer".
Then it is easier just to change the dealer if an issue happens which cannot be solved and you must not sacrify the brand totally (which I really can understand regarding the OP).

Of course it is easy said when being located far away like me, and it can be very tempting to have a direct contact with the factory if you live relatively close. Or in the case of Mario e.g. one could assume that it makes sense to have a direct contact if you live in a country with very limited dealership, then you think that the factory is the better option...and it should be the case...if the factory offers customers contact at all.

Perhaps the factory must decide either to have a good and professional customers services/sales (which I cannot judge and it may be the case) or the factory really should leave the whole job to the dealership and should stop to be in competition with the dealership helping to clear all the relations and responsibilities.

As a consumer he of course has the right to "vote with his pocket book".