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Forums39
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Jun 14th, 2026
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Joined: Oct 2008
Posts: 2,125 Likes: 37
Talk Morgan Expert
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Talk Morgan Expert
Joined: Oct 2008
Posts: 2,125 Likes: 37 |
Got mine today as well. Just waiting for the Xmas card, and the follow-up "sorry, sent in error" card.
Regards
Alan
AP08 MOG
2016 Plus 4 GDi - Mazda Soul Red Metallic
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Joined: Jun 2014
Posts: 11,616 Likes: 43
Wave & smile... It's a Morgan Member of the Inner Circle
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Wave & smile... It's a Morgan Member of the Inner Circle
Joined: Jun 2014
Posts: 11,616 Likes: 43 |
Maybe this letter was Kangaroos parting gift to the dealer network 
2008 XXVII Platform, Bugatti Blue Roadster 4 Seater
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Joined: Aug 2013
Posts: 15,794 Likes: 15
Formerly known as Aldermog Member of the Inner Circle
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Formerly known as Aldermog Member of the Inner Circle
Joined: Aug 2013
Posts: 15,794 Likes: 15 |
I've had neither and feel neglected.... or were all Aero owners excluded from the initial mailing?
It really is a spectacular own goal.
Peter,
66, 2016 Porsche Boxster S
No longer driving Tarka, the 2014 Plus 8...
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Joined: Jun 2014
Posts: 11,616 Likes: 43
Wave & smile... It's a Morgan Member of the Inner Circle
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Wave & smile... It's a Morgan Member of the Inner Circle
Joined: Jun 2014
Posts: 11,616 Likes: 43 |
I've had neither and feel neglected.... or were all Aero owners excluded from the initial mailing?
It really is a spectacular own goal. I’m with you P I feel spurned I feel a letter of complaint coming on
2008 XXVII Platform, Bugatti Blue Roadster 4 Seater
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Joined: Oct 2013
Posts: 6,723 Likes: 2
Talk Morgan Sage
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Talk Morgan Sage
Joined: Oct 2013
Posts: 6,723 Likes: 2 |
I've had neither and feel neglected.... or were all Aero owners excluded from the initial mailing?
It really is a spectacular own goal. I’m with you P I feel spurned I feel a letter of complaint coming on You could always send another in a few days, saying it was sent in error..
Steve
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Joined: Aug 2010
Posts: 5,469 Likes: 172
Charter Member
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Charter Member
Joined: Aug 2010
Posts: 5,469 Likes: 172 |
The error letter arrived in Costock today. Managing a channel to market is straightforward stuff - and conflict is easy to avoid as long as you apply common sense.
The trouble with common sense is that sometimes it becomes uncommon.
Paul
Costock, UK
Plus Four 75th - Furka Rouge - Pip
Disco 5
Teddy - 17h1 Irish Draught cross
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Joined: Sep 2014
Posts: 990
Talk Morgan Regular
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Talk Morgan Regular
Joined: Sep 2014
Posts: 990 |
I received a letter in the post today saying that the original letter was sent in error and would I please maintain my relationship with my existing dealer
But it reminded me i was still a valued customer so all good!
No doubt the original letter ruffled a few feathers in the dealership world. I feel quite sorry for the guys at Malvern in a way over this as its obviously been embarrassing.
Last edited by andymot; 23/11/17 06:28 PM.
2015 Morgan 4/4 (Wolf fettled) previously 2014 M3W
MINI Cooper S and numerous BMC/BL relics.
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Joined: Dec 2008
Posts: 22,371 Likes: 354
Roadster Guru Member of the Inner Circle
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Roadster Guru Member of the Inner Circle
Joined: Dec 2008
Posts: 22,371 Likes: 354 |
Letter #2 not yet received.
Lets not over egg this. An enthusiastic person at the factory had a great idea to fill the servicing bay. We don't want them sitting round drinking coffee do we................
It just wasn't thought through, or wasn't authorised at the right level.
Then somebody thought that a retraction letter was a great idea. I don't think that was thought through either. It might placate the dealers but has a greater impact on the owners.................................
Realistically, how many owners will give up dealer loyalty for a factory service? I think for most owners it's a simple binary choice of the factory or a dealer - which might not be the dealer nearest to the owner. It's wherever you're happy.
DaveW
'05 Red Roadster S1
'16 Yellow (Not the only) Narrow AR GDI Plus 4
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Joined: Sep 2011
Posts: 14,750 Likes: 158
Member of the Inner Circle
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Member of the Inner Circle
Joined: Sep 2011
Posts: 14,750 Likes: 158 |
I bought my car dirctly from the factory but I was given to understand that Borghi would be "looked after". Certainly I have had great service from Borghi.
Having said that I wanted to have the factory do a fairly basic service, grease the king pins and do a general check up, the last time I had the car in the UK. Even though I tried to book well in advance I was told that the workshop was fully booked in those dates.
Peter ![[Linked Image]](http://bradley.it/public_images/drive.jpg)
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Joined: May 2014
Posts: 456
Learner Plates Off!
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Learner Plates Off!
Joined: May 2014
Posts: 456 |
I don't think the factory should be given a kicking for apologising. Its a strong gesture that most organisations wouldn't contemplate.
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