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Aug 24th, 2023
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Joined: Dec 2015
Posts: 46
Just Getting Started
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Just Getting Started
Joined: Dec 2015
Posts: 46 |
Top notch, Planenut. I shall conntinue motoring with a stiff upper lip! (For a .while)😎🚁
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Joined: Dec 2011
Posts: 472 Likes: 6
Learner Plates Off!
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OP
Learner Plates Off!
Joined: Dec 2011
Posts: 472 Likes: 6 |
Just had a phone call from the factory to say my car is rebuilt and has been on a test drive, they reported back that the ball joints were worn and advised replacement. I have agreed to have them done and the car will be ready for collection next week.
2015 +4 and 2000 4\4
1981 Lambretta GP225
1960 Lambretta LI 125
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Joined: Nov 2011
Posts: 7,060 Likes: 20
Talk Morgan Guru
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Talk Morgan Guru
Joined: Nov 2011
Posts: 7,060 Likes: 20 |
Just had a phone call from the factory to say my car is rebuilt and has been on a test drive, they reported back that the ball joints were worn and advised replacement. I have agreed to have them done and the car will be ready for collection next week. Great service. This will now be the new standard for customer service and repair of all affected vehicles. Risk management at its best - safe & happy customers and relaxed share holders
A Morgan Identified Fastidious Owner...
2011 4/4 Bespoke, 1981 Delorean, Auburn Boat Tail
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Joined: Jun 2012
Posts: 2,141 Likes: 43
Talk Morgan Expert
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Talk Morgan Expert
Joined: Jun 2012
Posts: 2,141 Likes: 43 |
Good to hear it's all going in the right direction. I wonder how much Morgan charge for £15 ball joints?? I suppose you cannot argue too much with a nice new chassis supplied in a reasonable time scale. I wonder how much your M3W purchase has costed MMC and the dealer when they add it all up?
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Joined: Nov 2011
Posts: 7,060 Likes: 20
Talk Morgan Guru
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Talk Morgan Guru
Joined: Nov 2011
Posts: 7,060 Likes: 20 |
Good to hear it's all going in the right direction. I wonder how much Morgan charge for £15 ball joints?? I suppose you cannot argue too much with a nice new chassis supplied in a reasonable time scale. I wonder how much your M3W purchase has costed MMC and the dealer when they add it all up?
I think the shareholders reckon it's an awful lot of cash along with significant risk to brand and reputation.
A Morgan Identified Fastidious Owner...
2011 4/4 Bespoke, 1981 Delorean, Auburn Boat Tail
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Joined: Nov 2013
Posts: 1,944
Talk Morgan Enthusiast
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Talk Morgan Enthusiast
Joined: Nov 2013
Posts: 1,944 |
Hugo good news & it seems customer care has improved. My new chassis took 12 weeks in 2017 & I could get no info on progress. All comms via the dealer.
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Joined: Nov 2011
Posts: 7,060 Likes: 20
Talk Morgan Guru
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Talk Morgan Guru
Joined: Nov 2011
Posts: 7,060 Likes: 20 |
Hugo good news & it seems customer care has improved. My new chassis took 12 weeks in 2017 & I could get no info on progress. All comms via the dealer. I suspect rumored changes to customer service policy along with revised management and reporting structures are being trialed or have come into effect.
A Morgan Identified Fastidious Owner...
2011 4/4 Bespoke, 1981 Delorean, Auburn Boat Tail
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Joined: Feb 2016
Posts: 2,027 Likes: 23
Talk Morgan Expert
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Talk Morgan Expert
Joined: Feb 2016
Posts: 2,027 Likes: 23 |
Great news to hear that is has been sorted!
Still makes me wonder if they will ever recall them in the future, as surely getting a new chassis will be a finite lifespan and if a low miler garage queen has a failure in say a decade or so - then what?
Better safe than sorry I would say..
Aero 8 GTN #11
"What we do in life.. echoes in eternity."
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Joined: Feb 2019
Posts: 1,876 Likes: 15
Talk Morgan Enthusiast
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Talk Morgan Enthusiast
Joined: Feb 2019
Posts: 1,876 Likes: 15 |
Great news to hear that is has been sorted!
Still makes me wonder if they will ever recall them in the future, as surely getting a new chassis will be a finite lifespan and if a low miler garage queen has a failure in say a decade or so - then what?
Better safe than sorry I would say.. I think the take home is to go out and drive it 
Rodger
2018 M3W "Dreamers on the Rise"
2004 Plus 8 (wife's)
old Goldwings and a couple of Harleys
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Joined: Dec 2011
Posts: 472 Likes: 6
Learner Plates Off!
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OP
Learner Plates Off!
Joined: Dec 2011
Posts: 472 Likes: 6 |
Final update...
Collected my car last Thursday, we stayed in Malvern the day before which was very strange as it was so quiet, they must have lost 90% of their tourism.
The car was handed over by Rob and then Mark Baldwin came out and talked me through what they had done, very nice straight talking man, he did say that my chassis was the worse he had seen! The car now feels so much different, stiffer chassis and the handling is much more precise, i can now take my hands off the wheel at any speed and it stays straight and true, it does feel like a new car. I did ask not to have the NVH kit after reading the conflicting views on T/M but i was told that this was not an option and now i have driven the car for about 500 miles i can honestly say i can not feel or hear any difference. I am very pleased with the car and the service from MMC, i do think they are making a real effort in customer relations which is about time.
Ps anyone want to buy it , i have fallen for the stunning +8 on the for sale page !
Last edited by hugo; 08/08/20 09:55 AM.
2015 +4 and 2000 4\4
1981 Lambretta GP225
1960 Lambretta LI 125
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