Talk Morgan Forums Community The Malvern Arms There simply aren’t enough estate agents

I worked from home for 15 years and I found it makes you fat.
Every break from the computer was a trip to the fridge.

Anyone who has had to try and sort out a problem with an Indian call centre will laugh at that idea.

Most awkward moment ?

Friend on speakerphone to a call centre. Person at other end has a strong accent.
Friend gets more and more frustrated as the call centre person clearly has a script they want to stick to and he just needs them to send a reset which is at least four pages away.

Towards the end of the call he loses it and starts to go into a tirade about offshore call centres, cultural issues, lack of initiative being permitted to the operators by the companies due to trust issues, p__s poor customer service.
Silence on the other end.
Then the operator quietly just says "mate I am based in Bingley, you can come and see the office if you like. I have been very patient with you but I don't like being talked at in that manner and one of the rules we have is that if people are rude we are to mark their account as abusive and just hang up so good luck with the next person" and hangs up just before he gets to the reset page. My friend did not know ether to scream or be embarrassed. I just laughed at him as he would have to go through it all again.

Tried to ring the bank over a query yesterday - lots of recorded warnings about long waiting times due you know what.

With all these young people out of work why don't they get more staff instead of keep making excuses.

Just try and speak to someone at NS&I, the wait is up to an hour just to get a simple ID number so you can have your premium bond winings paid into your bank direct.

Just do it on line Reg. Quick and easy.

They probably don't have the space to accommodate lots of people - there is likely insufficient space to get all the staff back into a call centre.

That's what I did

I work from home. Retirement “forced” it on me!
My daughter and SIL are both working from home. She works for the Land Registry but it took them ages to get a laptop to her due to supply and software/server remote access. SIL works for Planning/Development in local Council. Involved in big projects and using Zoom.
It depends on the job. A few years ago I worked in our police ops room. We took 999/101 calls and managed incidents. Someone queried us working remotely but it quickly died a death. Totally inappropriate. They thought the humdrum admin calls could be done remotely but that would have needed being able to route calls correctly. Quite often a “routine” 101 call would be upgraded to an immediate high priority whilst 999 could be the opposite. Incident management needed ultra close cooperation both within our room and with outside groups/agencies. Being able to talk to each other about incidents was also a MUST do. Stress relief, go for a coffee, black humour, go outside and scream! Driving home in a Morgan in the early hours, roof down was great for unwinding.
I did some work for Mori at one time. That was home based for admin but visits to homes/businesses for the interviews. Laptop for the questions/sending off/ admin such as expenses, pay etc..Occasional meetings but at hotel conference centres. Even the initial job interview was by phone followed by a short face to face.

Back to the topic headline.
I believe that many estate agents emigrated a few years ago to where they are in great demand in places where, for medicinal purposes, they still use leeches.