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Jun 14th, 2026
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Joined: Dec 2009
Posts: 37,410 Likes: 977
Tricky Dicky Member of the Inner Circle
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Tricky Dicky Member of the Inner Circle
Joined: Dec 2009
Posts: 37,410 Likes: 977 |
Sorry this has happened and wish you luck Ian.
2009 4/4 Sport Henrietta
1999 Indigo Blue +8
2009 4/4 Sport Green prev
1993 Con Green +8 prev
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Joined: Mar 2010
Posts: 3,695 Likes: 131
Moderate or good, occasionally poor Talk Morgan Addict
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OP
Moderate or good, occasionally poor Talk Morgan Addict
Joined: Mar 2010
Posts: 3,695 Likes: 131 |
... the mere fact they don't have a transparent and prominently published procedure for resolving mistakes in their database must leave them legally wrong-footed and vulnerable? Yes K, I was thinking of challenging along those lines. It's all very well for them to say, as they did, "we may not be able to fix this", but that attitude costs us. Yours are good words, do you mind if I use them?  Brian. The garage has spoken, at great length for over 90 minutes, to Islands Insurance but regrettably, they are not being responsive with this matter. We shall just have to wait for the HPI "investigation" whatever that involves. Thank you all for your concern for my parents. I have actually shielded all this from them, they just think I am trying to get the best price for their car. To be honest, my mother is just glad to get it off their drive so my father can't drive it anymore!
2011 Morgan 4/4
1932 Austin 7 Chummy
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Joined: May 2014
Posts: 5,439 Likes: 131
Black Rat Charter Member
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Black Rat Charter Member
Joined: May 2014
Posts: 5,439 Likes: 131 |
I don't have a lot of faith in HPI. I recently had to seize a stolen vehicle from an innocent purchaser who had bought it at auction with an HPI clear marker. When the poor chap approached HPI for redress their reply was sorry it hadn't appeared on the stolen vehicle list when we checked it so we are not paying out.
So basically their checks and guarantee are not worth the paper they are printed on.
Keith
2013 narrow bodied + 4 Ruby.
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Joined: Aug 2013
Posts: 15,794 Likes: 15
Formerly known as Aldermog Member of the Inner Circle
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Formerly known as Aldermog Member of the Inner Circle
Joined: Aug 2013
Posts: 15,794 Likes: 15 |
Keith,
my son used to work for HPI when they were in Salisbury. He would agree with your sentiment.
Peter,
66, 2016 Porsche Boxster S
No longer driving Tarka, the 2014 Plus 8...
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Joined: Oct 2019
Posts: 5,586 Likes: 603
Charter Member
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Charter Member
Joined: Oct 2019
Posts: 5,586 Likes: 603 |
Ian ... please go ahead if any of the phrases are useful .... nice for someone to want to use my words without " in evidence against you" finishing the sentence! 😁
K
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Joined: Aug 2006
Posts: 1,103 Likes: 17
Has a lot to Say!
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Has a lot to Say!
Joined: Aug 2006
Posts: 1,103 Likes: 17 |
A similar thing happened to be on my Morgan but was a Cat C rather than B. I didn’t a change of address and got my new V5 back only to find a CAT C Salvage Category listed, call the.DVLA turned out Lancaster (aka Markerstudy - worst insurance company in the world.) accidentally put a £2k insurance repair as a CAT C write off. Called Markestudy and they removed it and I got an updated V5 in the post. The DVLA should known who added to the salvage note as they would of notified the DVLA
Last edited by flyfisher; 01/07/22 09:30 PM.
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Joined: Feb 2021
Posts: 185 Likes: 2
L - Learner Plates On
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L - Learner Plates On
Joined: Feb 2021
Posts: 185 Likes: 2 |
Here's a bizarre thing. My aged parents, now in their nineties, have decided to give up driving so I have been tasked with selling their car. It's a 2009 Fiesta, nothing exciting but fully spec'd with only 28K on the clock and full service history so it has some value. My local garage did me a deal and yesterday they were about to transfer me the funds when it all went pear-shaped ... the HPI check said that the car was an Insurance Write Off! In detail: " Catagory B Insurance Loss. Bodyshell should have been crushed. Vehicle should not be on the road". Followed by " Aprilia SR 50" and the date 29/8/2010 Now this is clearly an error, my parents have had the car from new and one of us would have noticed if they'd written it off in 2010! In any case, although the VIN is of the Fiesta, the detail clearly says Aprilia SR50 ... an Italian moped! Things then got very fraught. The garage rang HPI who say they have to launch an investigation to confirm it's an error and this takes 7-10 days. Not in itself a problem, but the only way the CAT B flag can be removed is for the insurance company that put it there to take it off. We were warned that even if the insurance company still exists (by no means guaranteed), and after 12 years still has the records, they may be unwilling to help. We could be stuck with the car being an unsaleable write-off and I'd have to scrap it!  The garage has been more than helpful. They accept that the car is genuine but with the system saying it's a CAT B write-off it's worthless to them. My parents' car has effectively been written off by red tape. Has anyone else encountered a situation like this? The car salesman reckons in 22 years he hasn't! Any suggestions to resolve it gratefully received (I have advanced IT skills so hackery isn't out of the question!) YES!!! When I went to auction my Mercedes 300sl a couple of years ago I was informed that the car had been stolen in 1992. As I had the full history of the car I could see that the same owner had the car prior to and after the alleged theft. Also, all the MOT information backed up the history of the car. I had to get the insurance company that had put the car on the register to remove it; I only managed to do this through persistence, providing copies of the vehicle registration documents and bills of sale. Also, previous HPI checks did not flag any problems so when the problem was registered no one knows. Aside to this another story ....... About 10 years ago we were rebuilding a house in the UK and were putting in double glazed windows and doors at great expense. I decided to get a loan as the the terms were very favourable. When a credit check was carried out it was deemed that I was a bad risk as I had defaulted on a previous loan when I owned and operated a crematorium (I kid you not). After the initial shock I started to do a bit of research and found that an individual or a company cannot own or run a crematorium by law in the UK. It still took a lot of nasty letters and emails to get it removed from my credit file. That is one of the many reasons why I left the UK.
2005 Plus 4
2020 Hyundai eKona
2020 Mitsubishi Outlander PHEV
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Joined: Dec 2009
Posts: 37,410 Likes: 977
Tricky Dicky Member of the Inner Circle
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Tricky Dicky Member of the Inner Circle
Joined: Dec 2009
Posts: 37,410 Likes: 977 |
Here's a bizarre thing. My aged parents, now in their nineties, have decided to give up driving so I have been tasked with selling their car. It's a 2009 Fiesta, nothing exciting but fully spec'd with only 28K on the clock and full service history so it has some value. My local garage did me a deal and yesterday they were about to transfer me the funds when it all went pear-shaped ... the HPI check said that the car was an Insurance Write Off! In detail: " Catagory B Insurance Loss. Bodyshell should have been crushed. Vehicle should not be on the road". Followed by " Aprilia SR 50" and the date 29/8/2010 Now this is clearly an error, my parents have had the car from new and one of us would have noticed if they'd written it off in 2010! In any case, although the VIN is of the Fiesta, the detail clearly says Aprilia SR50 ... an Italian moped! Things then got very fraught. The garage rang HPI who say they have to launch an investigation to confirm it's an error and this takes 7-10 days. Not in itself a problem, but the only way the CAT B flag can be removed is for the insurance company that put it there to take it off. We were warned that even if the insurance company still exists (by no means guaranteed), and after 12 years still has the records, they may be unwilling to help. We could be stuck with the car being an unsaleable write-off and I'd have to scrap it! The garage has been more than helpful. They accept that the car is genuine but with the system saying it's a CAT B write-off it's worthless to them. My parents' car has effectively been written off by red tape. Has anyone else encountered a situation like this? The car salesman reckons in 22 years he hasn't! Any suggestions to resolve it gratefully received (I have advanced IT skills so hackery isn't out of the question!) YES!!! When I went to auction my Mercedes 300sl a couple of years ago I was informed that the car had been stolen in 1992. As I had the full history of the car I could see that the same owner had the car prior to and after the alleged theft. Also, all the MOT information backed up the history of the car. I had to get the insurance company that had put the car on the register to remove it; I only managed to do this through persistence, providing copies of the vehicle registration documents and bills of sale. Also, previous HPI checks did not flag any problems so when the problem was registered no one knows. Aside to this another story ....... About 10 years ago we were rebuilding a house in the UK and were putting in double glazed windows and doors at great expense. I decided to get a loan as the the terms were very favourable. When a credit check was carried out it was deemed that I was a bad risk as I had defaulted on a previous loan when I owned and operated a crematorium (I kid you not). After the initial shock I started to do a bit of research and found that an individual or a company cannot own or run a crematorium by law in the UK. It still took a lot of nasty letters and emails to get it removed from my credit file. That is one of the many reasons why I left the UK. Here's a bizarre thing. My aged parents, now in their nineties, have decided to give up driving so I have been tasked with selling their car. It's a 2009 Fiesta, nothing exciting but fully spec'd with only 28K on the clock and full service history so it has some value. My local garage did me a deal and yesterday they were about to transfer me the funds when it all went pear-shaped ... the HPI check said that the car was an Insurance Write Off! In detail: " Catagory B Insurance Loss. Bodyshell should have been crushed. Vehicle should not be on the road". Followed by " Aprilia SR 50" and the date 29/8/2010 Now this is clearly an error, my parents have had the car from new and one of us would have noticed if they'd written it off in 2010! In any case, although the VIN is of the Fiesta, the detail clearly says Aprilia SR50 ... an Italian moped! Things then got very fraught. The garage rang HPI who say they have to launch an investigation to confirm it's an error and this takes 7-10 days. Not in itself a problem, but the only way the CAT B flag can be removed is for the insurance company that put it there to take it off. We were warned that even if the insurance company still exists (by no means guaranteed), and after 12 years still has the records, they may be unwilling to help. We could be stuck with the car being an unsaleable write-off and I'd have to scrap it! The garage has been more than helpful. They accept that the car is genuine but with the system saying it's a CAT B write-off it's worthless to them. My parents' car has effectively been written off by red tape. Has anyone else encountered a situation like this? The car salesman reckons in 22 years he hasn't! Any suggestions to resolve it gratefully received (I have advanced IT skills so hackery isn't out of the question!) YES!!! When I went to auction my Mercedes 300sl a couple of years ago I was informed that the car had been stolen in 1992. As I had the full history of the car I could see that the same owner had the car prior to and after the alleged theft. Also, all the MOT information backed up the history of the car. I had to get the insurance company that had put the car on the register to remove it; I only managed to do this through persistence, providing copies of the vehicle registration documents and bills of sale. Also, previous HPI checks did not flag any problems so when the problem was registered no one knows. Aside to this another story ....... About 10 years ago we were rebuilding a house in the UK and were putting in double glazed windows and doors at great expense. I decided to get a loan as the the terms were very favourable. When a credit check was carried out it was deemed that I was a bad risk as I had defaulted on a previous loan when I owned and operated a crematorium (I kid you not). After the initial shock I started to do a bit of research and found that an individual or a company cannot own or run a crematorium by law in the UK. It still took a lot of nasty letters and emails to get it removed from my credit file. That is one of the many reasons why I left the UK. That is very interesting, as I know of two people that are ordinarily residents in France that purchased an M3W in one case and a Plus 4 in the other, both brand new but were forced to sell them as the French authorities refused to register them, sadly they both lost money over this heavy handed burocracy  Both were post Brexit so the cynic in me tells me they were just buggering around..
2009 4/4 Sport Henrietta
1999 Indigo Blue +8
2009 4/4 Sport Green prev
1993 Con Green +8 prev
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Joined: Nov 2011
Posts: 7,342 Likes: 49
Talk Morgan Guru
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Talk Morgan Guru
Joined: Nov 2011
Posts: 7,342 Likes: 49 |
Sorry this has happened and wish you luck Ian. Ian, I trust this gets resolved.
A Morgan Identified Fastidious Owner...
2011 4/4 Bespoke, 1981 Delorean, Auburn Boat Tail
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Joined: Mar 2010
Posts: 3,695 Likes: 131
Moderate or good, occasionally poor Talk Morgan Addict
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OP
Moderate or good, occasionally poor Talk Morgan Addict
Joined: Mar 2010
Posts: 3,695 Likes: 131 |
... I had to get the insurance company that had put the car on the register to remove it; I only managed to do this through persistence, providing copies of the vehicle registration documents and bills of sale. Also, previous HPI checks did not flag any problems so when the problem was registered no one knows. Yes, that has been my resolution. My buyer spent several hours over a 3 day period plugging away at Island Insurance with all the evidence and they eventually agreed to remove the entry. All credit to the garage, they were keen to have what is a very nice car and were prepared to put in the effort. I'm not sure if Island Insurance accepted their mistake or did the removal just to get rid of him but it is done. HPI insist that only the company that added a record can remove it and as previously mentioned if they refuse - or worse, no longer exist - then there is nothing you can do. I hadn't had much dealing with HPI previously but my faith in the system now is low. A quick search on the internet has found many similar examples, most commonly with insurance companies adding records sometime after the vehicle has changed hands. Given the potential impact when mistakes are made I think the system needs some kind of official regulation. Anyway, thanks to everyone for their input and I'm happy to report that the issue is resolved. My parents have their cash and are none the wiser about the problems!
2011 Morgan 4/4
1932 Austin 7 Chummy
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