Talk Morgan Forums Morgan Sports Cars Morgan Plus Four, Supersport & Plus Six (CX & CXV Generation Vehicles) Safety Recall - Brakes

I wrote to Steve Morris when the recall was launched highlighting my concerns, the disruption it was likely to cause to summer motoring plans and, adding my support to the decision to add a stop notice to the recall if safety may be compromised. I received a reply almost by return.

When I had my car returned last week I again sent a letter to Mr Morris expressing my support for my local Dealer, Allon White, who carried out the work, and expressing my concern that a 3 month extension to the warranty, in my case it runs through to December, was totally inadequate.

Needless to say no response has been forthcoming, highlighting the continued lack of information emanating from MMC. A holding letter would have been acceptable if a review of the original offer was being considered, a dismissal would have let me know how much my custom is worth to their franchise, but a deafening silence is not in anyway acceptable.

The problem now is by going to the top man one has nowhere else to go other than litigation. No win no fee lawyers are plentiful as the Dieselgate saga has shown.

It may be that, due to the modern scourge of threatening litigation for everything, the company lawyers have put a gagging order on communications on this matter.

Does anybody know how BMW, Mercedes and so on deal with compensation following a no drive recall??

The only experience I have, and its not much, is with the VW diesel debacle and so far, nothing has come of this.

Has anyone tried communicating directly with the MDs of huge companies like this? How did it go?

It seems to me that Plus Four/Plus six owners are perhaps confused in thinking that they are dealing with a big time professional car manufacturer who can afford to pay out huge compensation claims.
Maybe BMW, Mercedes etc can dig into their corporate coffers and compensate the hard done by owners of their product for their inability to use their cars.

I don't know for sure, and I'm sure someone will quickly say, but I'd have thought the whole brake problem and radiator issue, combined with a lack of confidence in the company as a whole has done considerable damage to the brand.

Litigate hard against against MMC, get the most rabid and hard nosed no win no fee lawyers on the case, get out of the factory what you think you deserve for your hardship.
Lets see how long MMC last after that. I'd imagine it'll see the end of the brand we all love......

Take the 3 month warranty extension, put it all down to experience and enjoy your cars.

It's a Morgan, they all do that Sir.

I am not aware of any compensation for recalls on my MB or previous cars. But then when the brake recall on the ML popped up I was given a slot 3 days ahead until they realised I did not need it.

Apples and oranges though.

It’s not about how you fail but how you recover.

Three months from a stop to a recovery in one of the best summers does tingle.

Bang on the money for me too

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It's a Morgan, they all do that Sir.


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Not acceptable anymore, you play in the big league, big boys rules apply.

It's perhaps an indication of the way the world has become that people feel they must either litigate or be compensated for any issue that may or may not have caused them some slight inconvenience.
Morgan have always had aspirations of 'big league', perhaps in the same way that Del Boy did!

I wonder what the 'big boy rules' are in relation to Morgan generally and this issue in particular.

The new cars are wildly expensive I think, for what they are. There are so very many 'better' cars, but buyers must really want a Morgan to spend £80k+ on a toy.
I think it's 'optimistic' to expect that a Morgan, however expensive, would ever be, in any way, as 'good a car' as anything from the big boys.

The factory put a 'stop recall' on the cars to very wisely prevent use and prevent any accidents.
They then undertake to rectify the faults as soon as possible.
Despite the low budget, hand to mouth, vintage nature of the factory and the widespread and sparse dealer network, they then manage to put in place a programme to recover and fix all the cars.
No one died.
What more could anyone expect?

Would a few quid in compensation or another few months on the warranty make anyone that much happier?
If it had pi$$ed it down all summer would anyone be as bothered?
So it was sunny for a change, hopefully it will be a mild Autumn, get out and drive the cars.

Just my " not expert" opinion but I think that if MMC had not moved to the "big boy" league, they wouldn't have survived. There must have been a pressing financial or vehicle standard reason for them to have stopped making the trad cars when they were clearly the bulk of rolling income stream.
Nick

Many of your points are fair Julian but would it not be true that a little love at the right time can go a long way.

Imagine in five years time someone looks back and mentions this. Will it be

1) it took three months of the best summer to sort it. I felt really pissed off. They never even contacted me to apologise.
2) well they tried to do right by us in the end, it got sorted given the resources they had and extended our warranty and made a gesture to extend our road tax for the time we could not use them.

It's about feeling cared for? Maybe not for an MB or Tesla but for a specialist company like Morgan who trade on it I would imagine someone is feeling a bit nervous? It's not like it is only 5% of the turnover that has gone U/S is it ?