Talk Morgan Forums Morgan Sports Cars Morgan Plus Four, Supersport & Plus Six (CX & CXV Generation Vehicles) Safety Recall - Brakes

Strange that most agree and when needed and agreed have had no trouble taking advantage of the 30 month warranty plus extensions where granted. Why the need to re-invent the wheel arguing about semantics

Haytop, I am not having a go at you in the below, just trying to share my opinion of the section that Richard has posted if that is the same as yours. I had a beef with the factory a long time ago and they did sort the car. Several times, over a long period but they did. You are still going to have to take the keys with force if you want to take the car off me despite that.

I read the section Richard has posted and get

Its a Morgan, bits may rattle lose (sorry poor taste in jokes if you are cranked us as you appear to be)
Do service it please.
12 months road side assistance - I am going to assume there is a supplementary document that covers this, that would make sense in case they change suppliers, don't want to have to re=print because you moved from Mondial to Green Flag etc ? They are not going to run their own are they, it would need more staff than the factory.
30 months of warranty, 30k miles seems a bit tight but probably only a few people have done more than that in 3 years.
The warranty is with the factory please don't use any third party for repair without authorisation.


No different to any other provider, the buck stops with them. They authorise the dealer to do stuff and pay them to rectify it using Morgan parts. They rely on the local dealer in distant countries to organise the first years breakdown recovery and perform on their behalf.

I don't understand where you get the 12,000 warranty and unlimited mileage from. There are full stops and sections in those paragraphs for a reason? I agree that the Engrish Language in the document is about as well constructed as mine, which is not good for a document of this type. Historically they are not known for their documentation. I bought the Coupe ex-demo from the factory and got a bill of sale and no manuals at all. This is not intended to be a defensible comment but "it's a Morgan". If you don't have trust knowing they are a very non-conformist business then I personally have to wonder why you went into it.

Oddly I trust them more than I trust Mercedes and their authorised dealer chain. I am a name not a number. The CX is a floor up new model and they have the resources of the wing mirror dept of MB. I had a worse experience on a factory fresh Audi RS6PE. Three of the four wheels went eccentric within 3k miles, so bad that I had eyeball shake at 40mph. They had the balls to say I had kerbed it despite them being immaculate, then that they were going to repair them. Replacement, no. I sold it.

I had hoped they had learnt from the M3W fiasco and to some extent they have. Just say bevel box to an M3W owner and they will either grimace or laugh. It feels like you are off the end of scale on the grimace side right now,. I have been there believe it or not. It did not improve my opinion of the company.

They sorted the CX issue fairly quickly which is hardly surprising given how serious it was. I am surprised that they allowed that brake system through given they have good experience on the Aero and there are a lot of part time racers in the business. If there was a company where everything is built down to a minimum I would say GM, Morgan I would place in the bit-haphazard category. Given the importance of the CX I did expect more development. Brakes, suspension sag, cooling.

TalkMorgan has been a very valuable resource to me. Before I made the first purchase, our S2 Aero, I was aware of the "maybe" nature of the game through this forum. A bit like Noble, TVR or other low volume product. I did my homework and became aware of the challenges I might face but the product is unique and I love it. My experience with the Coupe was probably worse than what I have read from most of the CX owners on the forum. It did try to kill me twice when the electrics just borked out on the motorway due to leaks onto them. As bad as a brake fail from where I was sitting.

The Aero had similar issues throughout it's twenty five year life and several generations. I don't think we have seen all the issues the CX will face yet. Yet you still won't be able to get the keys out of my hand.

My real question as someone who has been around this community for a while now is, will the new regime be the same, better or less caring than the old one and how will that change things. Applying modern expectations and practices to the cars as they stand could prove to be _interesting_. Also the traditional owner profile of a traditional model car will be very different to the expectation of someone who bought a £100k CX over an ex-demo 911. May we live in interesting times.

My first 18 months with the Coupe sucked. I still love it. Every time I drive it a bad day becomes a memorable and enjoyable day. Answer - put more miles on it, then the burps become less significant. Whilst it has been laid up I have no doubt the pressure has been rising and I can only say I have empathy with your situation. Put miles on it and fall in love again.

(what do you think Luddite, almost up to your standards?)

I agree the handbook isn't specific enough but no good looking for problems where there aren't any. email the factory and they will respond and confirm it's 30 months. End of all the angst and job done. Also every single CX car that was grounded due to brakes have an extra 3 months. That is 100% clear. See the correspondence below sent by Morgan on the 15th July 2022. All CX owners should have received this but sods law says they didn't -


IMPORTANT UPDATE - MORGAN PLUS FOUR AND PLUS SIX VEHICLE SAFETY RECALL




Dear Morgan customer,

We can report that the technical fix required to rectify Plus Four and Plus Six vehicles has now been validated and that replacement parts kits are being prepared for shipping to the dealer network. We anticipate the first parts will be released early next week. Thereafter, rectification kits will be shipped regularly, in batches, as the parts are supplied to Morgan.

Your Morgan dealer will shortly be in touch with you to arrange the rectification of your vehicle, they will be aiming to complete the process as quickly as possible with minimal further disruption to you.

Once the Stop Drive vehicle safety recall campaign service action has been completed, Morgan will apply a 3-month extension to the manufacturer warranty.

Once again, thank you for your patience whilst we deal with these challenging circumstances. Please be assured that we continue to work tirelessly to get your Morgan sports car back on the road as quickly as possible.

Yours faithfully,

Morgan Motor Company

I have tried to assist but t appears that i have tested the patience of some of the above contributors and probably others.

It is important to stress the following points:-

1. The work done to the brakes (see the above email of the 15th July 2022 which i did not receive) were not done pursuant to the terms of any warranty but pursuant to the recall notice. The relevant legislation required MMC to do the work required by a recall notice whatever the term of the warranty as to time ( that is even if the 12 or 30 month period with or without a 3 month extension has expired). The recall notice did not relate to the cooling system.
2. Accordingly the said email has nothing to do with the warranty period (whatever that may be).
3. With respect it is not an argument solely about semantics. The question is what are the terms of the warranty given the headings in the Handbooks which I quote and the way in which the "information" is given.
4. The argument about semantics in my case is about what the words in the 2021 Handbook mean - are they saying there is a 30 month general warranty limited to 12k miles or is it such a warranty limited to the recovery service.

We have paid our money and must take our choice - I for my part am not going to email MMC as suggested because it will add to the confusion. That is my personal decision and I await events

I think the best way to assist is to get out in your car, do some fabulous drives and stick some photos up showing her in all her beauty and make people like me supremely jealoius......

The CX handbook should not be quoted as gospel, it is so badly written it's an embarrassment to MMC, it does not even tell you how to adjust the wing mirrors for havens sake.

Terrible, it's missing an i. Shoot the chef. You are on a forum for Morgan lovers, despite the fact that like your favourite Labrador they occasionally take a poop in your slippers.

Ok fair enough. Trust me you are covered for 30 months so there really is no need to contact MMC. If you want to see what they emailed me re the warranty just send a private message and I'll send it.

On balance given that any 30 month plus 3 months will expire before the end of the year as regards my CX the better course for me is not to accede to the terms of the 30 month Warranty which you say i and other CX owners are entitled to.

I will take my chance

Three main reasons
1.I do not know the terms of the 30 month warranty sent to you and such terms may be less favourable than the terms enforceable in respect of my car at the present time under my present warranty;

2.The terms apparently enable MMC to take advantage of a specific time limit which is unlikely to be the position under the terms of or referred to in my 2021 Manual;

3.I am with respect at a loss to understand why you have not copied the emails from MMC (with personal details omitted if thought fit) into this thread so all may consider them.

I readily appreciate that others will disagree with me as to most appropriate course in the circumstances.

I have just got off the phone with one of the nice people at Williams Automobiles. He confirmed that the warranty was "two and a half years", and said that extended warranties may be available soon.