Talk Morgan Forums Morgan Sports Cars Morgan Three Wheeler & Super 3 Another cracked chassis !

Wow, this won't help reputation or resale value

My Morgan dealer has never received a response from MMc, it is more than three years old for my 3W 2013 cracked chassis replaced under warranty in 2015 and which cracked in six different places, lower right and left cracks and upper reinforcement in four different places, I conclude that the guarantee is not for all 3W owners.

I'm surprised that the MMC weren't required to issue a safety recall on the affected cars.

Un-informed buyers of used cars, that haven't had the chassis issues addressed, are in for an unpleasant shock somewhere down the line.

Somewhat related, but this was the closest thread I could find. About how long does it normally take Morgan to reply to a warranty claim? I have a claim on the cracked headlight bucket on my 2021 M3W that was submitted some four months ago. My dealer sent me a screenshot showing that the warranty claim still shows "pending review".

Is Santa Claus the only person who reviews warranty claims? I'm wondering if I have to wait until Christmas to get my surprise.

Thanks.

Surprised - really?
I'm not surprised at all that MMC hide from Warranty/Safety issues with anything regarding their poorly designed/engineered parts:
Chassis
Fuel tanks
Lower wishbones


"Uninformed buyers" - should have included "current owners" as not every pre 2014(?) owner can afford the quoted circa £15k cost for a replacement chassis to be carried out at MMC......

You touch on a vital area for the Marque's continued and happy existence.

All proper nations have Recall systems for all products with a subdivision dealing with automobiles. Here is the how the British one works. Safety Recalls are always separately dealt with, even within the automotive section. All nations have onerous personal penalties for a decision-makers who do not make a Safety Recall as soon as possible after becoming aware of an issue aside from the civil one which need no knowledge (latent defect) . Additionally, there is a OWNER liability to third parties when they have been informed of a Safety Recall and do not acted upon it within a reasonable time. All issues, Safety or whatever, begin a mandatory repair/replacement at the company's cost.

AFAIK, the MMC has never made any type of Recall during the Family's tenure. [/b][/u] This is confirmed by the UK Registry for such things. It contains almost 17,000 Recalls from the automotive sector since the online Registry began in 1992. However, there is nothing filed by Morgan under the Family regimes. (which is ..er... extraordinary) The first Recalls ever have been filed by new owners began on designs they had no hand in creating. These are their Recalls, the first in Morgan history.

-2019, two Recalls on the M3W applying back to 2014 by the current regime on earlier regime product

-2022, two Recalls on the CX cars applying back to 2019 by the current regime on earlier regime product

I understand that Recalls are developing things. Notices are updated as causes and solutions are found or re-examined. The only urgency is within the Safety Recall and that relates to preliminarily informing the government and the buyers as soon after knowledge of the risk is known.

In sum, I cannot see this striking change in owner protection, be it for owner safety or owner wallets, as anything but a very good thing for the Marque and all of us. We haven't seen this level of care from Pickersleigh Road, since the "hard times" began. BTW, I see no notice relating to the new three wheeler, the first vehicle they ARE responsible for. Any info from its owners? You will note from the dates of the notices that they must be slowly settling into their ownership. Considering the millions they are spending to cover prior production, maybe patience is the best virtue.

gmg

P.S. I have noted that the employment of the individual, with full title responsibility for the creation and production of the CX cars from their inception, ended in August 2023.

"BTW, I see no notice relating to the new three wheeler, the first vehicle they ARE responsible for. Any info from its owners?"

Well the Super 3 has its issues as detailed on other threads on this forum but the scary one is the failure of the rear hub bearings - not an issue if they fail while pottering around town but when they fail while your in the Swiss Alps on a pass, well that's just scary - and more worryingly MMC knew about the issue from the first months of customer cars being released yet just informed dealers to check the hub when the car came in for a service....

Luckily the owners affected didn't suffer a major accident.

So although the new management may on the face of it be providing an improved level of care, they are still falling short when engineering issues that affect safety are not being rectified immediately - its not as if MMC don't know which dealers the cars were sold to and therefore the end users.

So sounds very much like the same situation as the early years 5 speeder owners found themselves in - so in reality nothing has changed at MMC.

And MMC wonder why the Super 3 is not selling....

Thank you. I was not aware of any issues. [i]Forgive me. The more I age the more I become an unabashedly trad person. Not much interest, aside from concerns for the marque and a residual interest in business decisions.

Have they found a cure for the bearing problem yet?

Yes. They have already spent many millions and more to come with the now defunct M3Ws. The sums will be much greater than what they paid for the entire company.

Sad to hear. Not to defend them, we could say one cannot reverse 20 years of a different management style after only a short period with the same staff (bless'em). I also imagine they were occupied with the CX Recalls during the pandemic. BIG job.

In the current world, the only thing consumers of anything are fed is advertising copy, constantly rosy public announcements and slavish worship from the local media. That is what makes facts are so refreshing these days. We only have a few reliable sources, occasionally people like yourself like (thank you) and Companies House numbers, properly interpreted. (Ignore its preamble )

I am also... It is a discordant note in my fledging hopes.

Why not ask them these questions? Regardless of the current business practices in society, it is much more comfortable to buy from a Company that is open and opulently stands behind its products,. That is very much in the old tradition that originally built the legendary reputation and Morgan mystique. I like that.

gmg

Have they found a cure for the bearing problem yet?

Believe so - its called procuring a bearing fit for purpose rather than procuring a sub standard/cheap product (aka 5 speeder..) - there were rumours that having a rear hub bearing with grease inside it was an optional extra...

Ref CX recalls - the recalls(?) were all post Covid? And still radiator issues occurring today on the upgraded/repaired plus sixes...

As to sales of Super 3 - or lack of - many months ago one of our clients who is in the EU dealer network suggested that it had been said that the Super 3 was costing more to build than MMC could sell for - which is scary when you consider new Super 3's are currently advertised at dealers already £10k less than launch price....

Ask MMC - I have had a few lengthy conversations with Mark Baldwin at MMC regarding the chassis cracks and associated failures on behalf of clients but he wasn't able to offer a cost effective solution (£15k for a chassis change on a 2013 car is not cost effective) so we had to devise our own chassis upgrade which to be honest makes the front end of the 5 speeder so much more stiff/stronger than even the MMC replacement chassis - all done at less than a third of the MMC price.

Please note that I really do wish MMC to be successful but some of the mistakes still being made at every level are so frustrating to see....

Good to hear! Look forward to seeing more details on this in case I ever need it!