Talk Morgan Forums Morgan Sports Cars Classic Morgans (pre-CX) Warranty

That appears to be a reoccurring theme on mogwire.

I have to side with Katoen. Warranty issues on automobiles are decided by legislation and courts, not by manufacturers. Is it that different in the UK?

I found the MOG article through the mogwire link. I read it. Whitworth does NOT say that only part of the warranty is voided. He says the entire warranty is completely voided no matter what is the extent of the damage. Probably that is why MOG magazeine highlighted that quote.

"If you fit a non-genuine part that damages the vehicle- your warranty is voided. So What about Morgan - same scenario, your warranty will not be honoured."

Where does he say that they will only void the warranty on areas effected by the damage? And now we are told this is also born out in the owner's manual. The company also states there that the entire warranty is void (no matter what the extent of damage from a "non-genuine" part). He defines a genuine part as one from Aero Racing. Does this mean that if you cause damage installing one of their products, your warranty will not be voided. Nutty.

He should clarify what he is saying, for everyone's sake.

DanD

That's not how I read the handbook.
"What's not covered
Damage caused by:
altering or modifying the vehicle -including the engine, body, chassis, or components - after the vehicle leaves MORGAN's control.
non-Morgan parts installed after the vehicle leaves MORGAN's control."

As I read it (& remember that's only part of the text) Morgan are saying that they will not cover damage caused by modifying the car or damage caused by non Morgan parts. I think that's fair. Why should they pay for something they don't recommend & have no control over?
Ian

Ian,

The only thing your interpretation of the handbook indicates is that your handbook and the Whitworth MOG article say different things. It is smarter to read what he wrote this month. He is the one who decides warranty claims now.

But you made me dig deeper. I pulled out an old handbook, presumably written before Whitworth took over warranty. It is DIFFERENT from the one you are reading. Curious huh?

"The warranty does not apply to tyres or consumables (e.g brake pads/shoes, clutch lining. etc.) or to defects arising from the fitting of parts NOT made or approved by Company or by the original manufacturers of any proprieary parts fitted to the vehicle."

This version is simple. It's clear. It says exactly what you are trying to interpret out of your version. So why cause confusion with new words when this earlier terminology had been used and understood for so many years? In my business, we would say he either changed the warranty or he wants confusion.

Let's check more handbooks.

DanD

Hmmmm.....it all sounds rather confusing to me! Does that mean that those people who have recently fitted non standard or non Morgan supplied steering wheels to their Three Wheelers, or parcel shelves and additional storage, or those who have fitted for instance MK Holztechnik dashboards have voided their warrantys?

I fitted a Librands exhaust system to my 4/4 and was advised by Morgan that the full system would void any engine warranty whilst just fitting the silencer would not. The rest of the cars components were still covered.

I'm not sure that the Morgan warranty position is different to any other maker.

If you have a brand new Morgan and it's under warranty, then fitting any engine or exhaust part it is worth a 5 minute check to see if it might impact on the warranty. If the parts are supplied and fitted by a dealer, they will tell you too.

Modifying brand new cars which are under warranty, is never wise.

To me, both of the handbook versions say the same, just different words. Both say to me that only problems resulting from mods or non Morgan parts will be excluded from the warranty, which I think is fair enough. There's nothing to suggest that the whole vehicle warranty would be void, which is backed up by Jay's experience with the exhaust.
Given the choice, I'd put my money on the warranty statement in the handbook rather than a magazine article
Ian

Ian,

You are reluctant to address his words from the Mog article. But that is where this thread started. Can we return there?

"If you fit a non-genuine part that damages the vehicle- your warranty is voided." MOG magazine

versus

"The warranty does not apply to defects arising from the fitting of parts NOT made or approved by Company." older manual

They do not mean the same to me. Do they to you?

Dan

Manufacturers do need to cover themselves.
An example from the bike world.
Customer changes the engine oil and filter on a year old 600, but uses a none OE filter which has the wrong flow rate. . .top end of the engine lunched.
Handbook clearly states use OE part, but customer decies to save a few bob.
This manufacturer always uses discretion, but there have to be limits.

Bud

__________
2003 - 4/4

I can't quite see the importance of this.

However the magazine article implies that fitting non approved parts will void the warranty. Fairly normal.

The handbook seems to be saying that defects caused by fitting non Morgan parts are not covered by the warranty. (ie will void the warranty).

Both statements are remarkably similar, the manual being slightly more specific.

As previously discussed, if you a fit a non Morgan wing mirror and your engine explodes, any court in the land would uphold your warranty. If you fit a non Morgan fuel injection system and your engine explodes, you're screwed.