Ok everyone had long chat with the factory this morning. Something maybe i should have had when i picked the car up but it was on a Saturday .I have been assured that this was a complete isolated incident they do check for play on a service but dont take the plate off iff out of tolerance it is then inspected fully. Since emailing the factory I have received prompt verbal attention given the gravity of the situation perhaps this should have happened last Wednesday. They have been honourable and I wont be hugely out of pocket given the car is 5 year old but relatively low mileage. On my behalf can I say I felt nothing wrong with the steering no play or judder until the incident happened had the car not had power steering maybe something might have shown up who knows. So that's it really and I feel happier with the outcome. Credit when its due, Em