One of the ways of checking AI answers out is to ask the same basic question in a different way and see if the answers stack up.....but certainly Citizens Advice or a solicitor, is the best way to go.
I asked AI this question which support/and contradict the response above
These are results for do the consumer rights 6 year limit applied to the date the last repair of a latent fault
AI Overview
No, the 6-year consumer rights limit does not automatically reset or apply from the date of the last repair. Under the Limitation Act 1980 and the Consumer Rights Act 2015, the 6-year time limit to bring a legal claim for faulty goods runs from the original date of delivery/purchase.
Under the Limitation Act 1980 and the Consumer Rights Act 2015, the 6-year time limit to bring a legal claim for faulty goods runs from the original date of delivery/purchase
.However, how the law treats your timeline depends on whether the last repair introduced a new problem or failed to fix the original one.1. If the original latent fault was never fixed.If a retailer attempts a repair for an inherent latent fault and it fails, the 6-year clock does not restart from the repair date. It still counts from the original delivery date.
Your remedy:
If a repair fails, you do not have to keep accepting more repairs. Under the Consumer Rights Act 2015, after just one failed repair, you have the right to move to the "second-tier" remedy. This means you can reject the goods for a final partial refund (factoring in use) or demand a price reduction. You must initiate this within 6 years of the original purchase date.
2. If the repair itself caused brand new damage. If the technician or retailer performed a repair and their workmanship directly caused a completely new, separate fault, a new limitation clock begins.The timeline: This is treated as a breach of a service contract (the repair contract) or negligence. In this specific scenario, you have a fresh 6 years from the date the faulty repair work was completed (or from when the new damage manifested) to take legal action.
Legislation.gov.uk
However, how the law treats your timeline depends on whether the last repair introduced a new problem or failed to fix the original one.
1. If the original latent fault was never fixed
If a retailer attempts a repair for an inherent latent fault and it fails, the 6-year clock does not restart from the repair date. It still counts from the original delivery date.
Practical Law
Your remedy: If a repair fails, you do not have to keep accepting more repairs. Under the Consumer Rights Act 2015, after just one failed repair, you have the right to move to the "second-tier" remedy. This means you can reject the goods for a final partial refund (factoring in use) or demand a price reduction. You must initiate this within 6 years of the original purchase date.
LexisNexis
2. If the repair itself caused brand new damage
If the technician or retailer performed a repair and their workmanship directly caused a completely new, separate fault, a new limitation clock begins.
The timeline: This is treated as a breach of a service contract (the repair contract) or negligence. In this specific scenario, you have a fresh 6 years from the date the faulty repair work was completed (or from when the new damage manifested) to take legal action.
The Burden of Proof Shift
Keep in mind that because the item is past the first 6 months of ownership, the burden of proof is on you. To enforce your rights, you must be able to prove (often via an independent technician's report) that the fault is an inherent latent defect that existed at manufacture, or that the previous repair was definitively botched.
Always seek legal advice.............
| 
