I had to speak to G&W yesterday to increase the mileage on mine and I brought up with Gavin that I'd paid the £50 to go up the hill at TOTH and then others I spoke to didn't have to pay as the insurers moved the goal posts to fall in line with other insurers. Gavin rang me back 10 minutes later to say that will reimburse half of the money to me during this year and take the other half off next year's premium.
I thought that was very fair and extremely good customer service.
