So last August I bought a new grease gun for doing the dreaded king pins from a well known store (apparently they are good at fixing screws). My son borrowed it last week & commented it wasn't pumping grease & when I tried it today to do the king pins I couldn't get any grease out either. So found the receipt & took it back to get a replacement. This was going well until the guy said did it have grease in it; obviously it did otherwise how would I know it didn't work? 'Sorry sir we cannot take it back with grease in it, health & safety' !!!!!!
I asked how I was supposed to get the grease out (loose grease, not a cartridge) but he was still adamant. Eventually he went out the back & I assume he spoke to someone (a manager?) because when he came back he continued with the paperwork & I got my replacement (which works fine).
A ten minute job turned into a couple of hours.............
