This is something for the M3w focus group. I believe that the top table at MMC are trying hard to get it right. I also think that communications with dealers is nowhere near good enough when things like this happen. Obviously dealers are all different but MMC need to better recognise that the dealers are the customer interface. A bit like the banks - great efforts are made to attract new customers but seemingly much less effort in keeping existing customers happy.
Ps. Sorry to see you go Matty, but stay with TM and never say never.
