Hi Hamwich, I have yet to be convinced the "factory" want to listen to what we the customers think, they know best!!
I have had several problems with cars over the years, contacting the factory is easy, getting a response is next to impossible.
It has taken months to get them to sort out the ECU on the GDI, and I feel certain this was only done because they had so many complaints, I am surprised that some (3 wheelers) cars actually sell when you look at the faults.