Very upsetting but that does mot look like a difficult repair. Unless it is a metallic paint the touch up after the repair, if done well should be invisible. If the paint is metallic, and it doesn't look like it, it would need extensive paint work.

As it is it looks like a straightforward repair, should not cost the earth, and the shipping companies liability insurance should pay for it. Since it is clear negligence they really can not deny responsibility.

Relax, be happy, get it fixed, and go for a drive.

Peter

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