Christmas came early as I heard from BHM they have at last received a replacement PCB for my 4/4 from the Factory. I've been waiting since August
Seems this time my letter to the MD only sent last week resulted in a positive outcome!
Thank goodness it’s a warranty job.
However, your experience begs the question as to how a letter to the MD suddenly produces the goods? Unless he’s knocking them up in his garden shed of an evening, it would appear that the item was readily available in some way at the factory. I have had experiences of ordering a part from a main dealer only to be told it’s out of stock and unless I do chase ups, the order seems to disappear into the ether! Who should take the blame? Factory, for not having spares in the first place or dealer, for not having a robust follow up system.
