“I give them 5 years”
Sir John Harvey Jones. 1990
His actual words were "If nothing changes I am sure that everyone here will go on being happy for a while. But if they
really do nothing ... and believe me, I pray that they
will make some changes ... in my view, this car will disappear". Fortunately, his theory wasn't put to the test because Morgan implemented most of his recommendations before that happened.
Both of Sir John's programmes are in this thread:
Troubleshooter.
You'll find plenty more quotes there. My favourite is to the head salesman: "You're not a Sales Manager at all, you're a car rationer".
~iw
