Had a problem with the SORN process. SORN'd car on line on 26/3/2020, had an email confirming straight away. The email also stated that my DD would be cancelled. Payment went out 1st April, assumed there may be a delay between SORN and refund. Checked status today and the vehicle is still taxed next payment due 1st April 2021. Went through the process of enquiring via email only to receive one back stating they will not be responding to my enquiry. Apparently I will have to go via web-chat tomorrow if I can find an adviser that is free. Anyone else had a similar experience? Was it resolved?
Thanks in advance for any comments.
