Horrendous delays if your not doing everything online. Because of medical conditions I get a 50% reduction in road tax. I applied on April 5th and because they have not updated their system to facilitate this (7 years now they have said its due soon) I have to send in V5C, V11, V10, Statement of entitlement from DWP and a cheque for 50% of their advised amount.
Nothing by month end and car now illegal to use for hospital appointments, can’t use public transport or patient transport as shielding. All reported to DVLA by email. Auto reply said they are not taking email queries. Sat for ages on phone, after waiting system said only taking calls from NHS staff and essential workers!
Wrote in, nothing for a month and hospital appointment imminent so rang and waited and got through to the ‘essential’ helpline. They advised there was a room with thousands of postal applications and no idea when they would get to them as they hadn’t started. Advice was to pay full fee online and write in and claim the 50% reduction. So I did and could use my car.
Sent letter into refunds department as advised, copied all emails and dates and that was 4 weeks ago and nothing yet. My cheque has not been cashed and the latest is they say they may have lost my paperwork and so I must pay £25 fee for new V5C and also get a new MOT certificate issued and get a duplicate statement of entitlement from DWP.
I have advised them I have put matter with my local MP. We still await the outcome with interest.
BR
Colin
