Handbuilt is always a bit like children you're never sure what you will end up with but at least no bits fell off any of my 3 youngsters. I don't recall reading of any failures of the infamous handbuilt Aston Martin V8's either.
Yes I quite agree good product support = GOOD SERVICE and I think that is the very groundswell a few of us " Windscreeners " are feeling that we are not receiving IMHO.