You are dead right with that one things like the # key and other elements are often difficult to get on US and other language keyboards. If it is a US English Keyboard then 99% of people will not be able to generate a £ without being a tech dinosaur. (Hold down the ALT key and type 0 1 6 3 on the Num Keypad).
The spilling and grummer has no excuse if you really do this as a job though. I am guessing that the IT guy rights' the message's for them as well.
