Originally Posted By Trent
Originally Posted By SFO


2, MMCs attitude to customer service



Unless the car was supplied by MMC the contract is between customer and supplier of the product. There are many threads on this forum where the screens have been replaced under warranty by the supplying dealership if it was proven the fault lay in the installation of the screen or the screen itself. But to automatically assume the manufacturer should replace the windscreen is poppycock. I cannot think of one example where I have claimed for a new screen from the manufacturer of the car I own, so why would MMC have to prove to be different?


Not exactly correct. The manufacturer has ultimate responsibility for the 2 years MANUFACTURERS warranty. By not accepting liability, MMC is tossing the baby to the dealer.