Talk Morgan Forums Community The Malvern Arms Why is everything hard work these days?

I fully understand your plight, it drives me to the end of my tether too.

Try this one:

I needed to issue a money transfer to a holiday company for a group ski trip to Italy, because of the high amount of money involved I wanted to enter the payee's name in full. This wasn't possible because the online banking site didn't have enough capacity for all the letters.

To this end I called Santander to get them to do it at their end, it was such a fuss and a drawn out nonsense involving passwords, last transaction amount, direct debit information and monthly deposits into the account, none of which I had readily availably I told them after about half an hour not to bother and that I would write a check instead.


Only to find that the cheque was bounced and my account frozen, which necessitated a trip to the nearest branch (10 miles) an interview with the manager and proof of ID. just to get things back on track. The manager insisted that the cheque did not bounce, that was till I produced it with "refer to drawer" stamped all over it.


I'm now with Nationwide and a whole lot calmer.