A few weeks ago I had confirmation from Laithwaites that a case of en primeur wine had arrived at the warehouse and was ready for delivery.
Nothing fancy, just some reasonably priced Rhone which we like.
There was a phone number to ring to arrange payment & delivery. I rang the number, but could not make the call centre operator understand the words "en primeur". OK, her first language wasn't English, but really? A wine merchant?
So I gave up, and found an alternative way in. So frustrating.
