I now only use booking.com to identify accommodation, and then I deal directly with the hotel.
Which? has issued dozens of scam alerts about them over the last year, if you subscribe to
Which? magazine these are worth a read...
Lack of proper checks is leaving Booking.com wide open to scammers, Which? warnsA lack of effective checks is leaving Booking.com wide open to fraudsters, Which? finds.
The scam crisis on Booking.comWhich? calls on Ofcom to investigate as nearly one in 10 Booking.com customers in our survey believe they’ve been sent scam messages
Scam alert: why you can’t trust that ‘Booking.com’ messageWhich? explains how messages that appear within Booking.com's messaging system could actually be from scammers
Booking.com replaces customer service staff with AIScam victims forced to first report traumatic fraud experiences to artificial intelligence bot