Talk Morgan Forums Morgan Sports Cars Morgan Three Wheeler & Super 3 Bespoke sportscar or hastily put together kit car?

I made that offer but was politely declined. I think the problem was that none of the testing was / could be conducted in secret, some was done in the dark but I understand the noise caused a few issues. Then once the secret was out people wanted cars. Yes my hand as up and waiting.

Victim of is own success? Maybe.

As to those asking how approachable Charles Morgan is, he is on twitter posting nearly daily about all things motoring and Morgan. @charlesmorganuk

Morgan is one of the few companies that you could probably call up and speak to the owner. Try that with Ford, BMW, etc. Has anyone tried Charles or the factory to talk about these issues.

As far as things being flawed in the build. It something that comes with early adoption of almost any product. Things always get more polished as time goes by. Microsoft, is an enormous company and consistently posts its newest OS plagued with bugs which require numerous patches.

I agree that for $60K (or whatever todays exchange rate is) that the car should be more polished than it currently is, but this is something I am sure MMC want to stay on top of. Unlike Major manufacturers who can afford blunders, a small company can be put out of business due to a misstep.

I do feel like the biggest failure of MMC at this point from the complaints I am hearing is their PR department and their Customer Service departments.

One thing to really think about is that MMC is stuck between a rock and a hardplace with their current situation. The types of people the M3W is attracting isnt simply diehard Morgan fans which will put up with all sorts of nuances, but also a generation of buyers who expect something now. If they hold off until things are perfect, they will lose sales as people lose interest and move to other things. If they send out flawed products, they will lose sales at present and will lose future sales to people who might otherwise buy another Morgan.

Given you can buy a new convertible Mustang for $30,000.... You'd have to love a 3W.

This is slightly ironic, given what you stood to pay above the $30,000 Mustang for a Morgan with a Mustang heart!
I don't blame you though...that would be my car of choice given my pick of the Traditional range!

it is a shame you cant get one of these for Mustang or Miata money as I would be currently waiting in line for one if that was the case. As for me, Im going to try and get one second hand down the road.

American ingenuity and enterprising spirit being what it is, I predict the arrival of a drop-dead gorgeous 3W kit, no doubt powered by Harley-Davidson, with a cush drive not unlike the ACE cycle car that got this whole thing going. Any Japanese transmission linked to a Honda rear end should do, without the bevel box or drive belt problems. BTW, I truly regret not having ordered the last (13th) ACE while I could... I doubt that I would have had the issues we are seeing.
Blake, as a potential buyer, I appreciate your honest and forthright input, if not exposure. For the time, I am putting my order of my M3W on the back burner. I am sure this applies to others on this side of the pond.
P.

so much to respond to that i don't know where to start.

so i'll try to say that i feel this post has served it's purpose which was to start an open, honest, and surprisingly polite (hand clap by the way to everyone involved, i really expected there to be nasty name calling and typical forum troll behavior as i'm sure many of us have experienced or seen on other forums) discussion about morgan's past, present, and future build quality as well as how warranty issues are handled.

I think frequently when you have a special product like a morgan that is quite different from other automotive offerings both in production numbers as well as how they are produced it is easy to make the excuse or proclamations that other standards of car manufacturing (regardless of the number produced or the item's price point), don't apply to them. Or even that despite the premium paid for craftsmanship that the product should be tolerated as a work in progress or something that is frequently requiring tinkering by either the dealer or the owner themselves.

Sadly I think this is flawed logic as I think we would agree and expect a $10,000 custom made suit from a fine tailor to be of far superior build quality than that of a $500 one at the local department store that was mass produced by a factory of cheap labor and machines in china.

Ok, i'll stop beating this one to death but i was happy (albiet overwhelmed) by the amount of posts/attention it got in such a short time as i feel really passionate about my morgan 3 wheeler and now being a part of the morgan family that it pains me to see things that could be improved (without compromising who morgan is or was).

Here's to many more happy miles of motoring, even if that bevel box sounds ghetto as hell. I've sent my dealer a detailed list of things needing addressing as well as a 2 week window of time for which they can have my car as i will be out traveling. Fingers crossed everyone comes through on their responsibilities as well as quality of work.

You summarise the dilemma well.

I suspect that, in markets where the dealer network is strong, MMC will pull off the trick of squeezing between this particular rock and neighbouring hard place. I don't know what the internal financial agreements are between dealers and MMC on post-delivery remedial work, but I do know that all three cars I have bought have had issues - what made the difference between a miserable and an acceptable experience was the patient fault-finding efforts of SGT and BHM. I know from this forum there are other great dealers out there as well.

Personally, i'm not convinced that the larger 'plate glass' type dealerships that MMC are now appointing in the UK will have the same service ethos with customers or tolerance towards MMC... There may be trouble ahead?

Blake,

a 1500km road trip down here in the Antipodes is just going to work (Light humour Injected into deep conversation)

Agree that's why volume manufactures spend a fortune on tooling and machines to remove the human variability. This is not Morgan. For example my car had a number of paint defects which should have been found at the paint shop not under the lights in my garage. Correct them before leaving the paint shop and the guys learn not to reproduce such defects again. Let them go and either more expensive to put right after final pdi or even more expensive to put right when the customer finds them.
morgan quality had improved so much over the years but then so has customer expectation. Hopefully they are reading this a learning from this great customer feedback.