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Perhaps they have realised the power and influence of the TalkMorgan Forum

Well that seems fair

I think as a consumer, we need to be careful in expecting a Ford or GM size response from MMC. I would rather be able to talk to someone (anyone) that can at least provide some assistance than deal with the likes of Mazda as I am now. As a small manafacturer MMC will try to comply as much as they can without overloading the staff count with Spin Doctors and feel good personell.

All small business will go through the decision gate of enlarge and keep up with world expectation or stay small and provide to the niche market with all the issues that will bring.

You cannot expect to recieve a "Personalised" car and then complain about the cost in todays world. We all know that quantity will reduce price, so if you want a cheap Morgan, then exopect to see them with a Made in China badge on them and start to ring Bejing to enquire about spare parts.

There are probably not too many Morgan owners who hear the answer of "you have a 5 year old car mate you are never going to get parts for that. They went out of production two years ago"

I agree that small manufacturers must work hard at keeping the goodwill of their customers, even when they can sell every car they can make, and by not being as organised as they could be, they can come over as arrogant, and certainly be frustrating for customers who have spent a lot of money, and may possibly be wanting to spend more in the future.

For those with a little time, the following link from the Caterham forums may be of interest, and indeed, there could be some similarities?

http://www.blatchat.com/t.asp?id=232765

I personally prefer to talk to a tech person (in this case the spare parts person) over some numbnut working for minimum wages at a helpdesk who has no clue about what they're doing. Even though, I can see why it might be cheaper for a company to hire that helpdesk person rather than have actual tech people answer questions.

I was interested to stumble on this thread. I am having problems with a coolant hose leak on my new Roadster. 5 weeks ago my dealer sent a photograph of the faulty hose to Morgan so they could identify if it was the correct hose or not. Five weeks later, after half a dozen chasing communucations from my dealer, Morgan have still not replied. In the meantime I have a £55,000 car I can't fully use because of a bad leak which requires the header tank to be retopped every hour.

Morgan are very good encouraging potential buyers to forge a relationship with the factory. It seems to be a different story once they have your money.

Phone mark Baldwin direct and I am sure you will get a solution.

I think my dealer has done this and spoken to someone quite senior on the technical side who said he would get back. My dealer is very well connected with the factory - perhaps one of the closest connected - and even they are very frustrated and embarassed by the lack of a response.

I know that you are unhappy with the factory, and frankly, who wouldn't be, but is there anything you can do yourself to sort the problem. It doesn't sound as if it is too difficult to remedy.

Can you, or the dealer, not get another hose which will fit, even if you have to make it up with some joining pieces, it will at least get you up and running for more than an hour.

Do you know what precisely is the problem with the hose?

Maybe you have been down these avenues and are still having problems, if so, my apologies, maybe the answer is to write to the CEO, who is not Mr. Morgan any longer, as I understand it.

It's a slow leak (having had an emergency repair undertaken by Harpers - not my main dealer or the one thats awaiting a response from Morgan). But I think you are right - if there is still no response from Morgan I will ask my dealer to take the car in, diagnose the issue and sort it out. It was their idea to first approch Morgan with a photo of the offending hose but now Morgans total disregard has left a very sour taste in my mouth and left me feeling angry. Like the original poster in this thread I love my car and would not give it up for the world but the after care service from Morgan is very poor.