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SORN
by OldSkrote - 31/07/25 02:07 PM
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New
by Rex_tulips - 30/07/25 07:59 PM
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Forums34
Topics48,371
Posts813,487
Members9,215
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Most Online1,046
Aug 24th, 2023
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There are no members with birthdays on this day. |
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Joined: Apr 2011
Posts: 8,646
Needs to Get Out More!
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Needs to Get Out More!
Joined: Apr 2011
Posts: 8,646 |
Exhaust nr 4 broke today on my 2012, 3 weeks after my 2 year warranty went out. Wonder what my dealer will say to that ???
Stig S
Sweden If they're anything like Mercedes were when the intercooler went on my Vito a couple of weeks out of warranty, then they'll tell you to get stuffed. Funnily enough, that's partly why I replaced the Vito with a Transit, and although I have had a couple of problems with the Tranny van the service from the local Ford dealer has been outstanding.
Giles. Mogless in Paris.
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Joined: Oct 2011
Posts: 3,515 Likes: 8
Talk Morgan Addict
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Talk Morgan Addict
Joined: Oct 2011
Posts: 3,515 Likes: 8 |
I think you may find Morgan quite benign Stig. I hope so, anyway. Let us know how you get on?
Paul
[At last, I have a car I can polish]
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Joined: Oct 2012
Posts: 6,538
Talk Morgan Sage
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Talk Morgan Sage
Joined: Oct 2012
Posts: 6,538 |
Stig ...the 2012 exhausts stainless steel are too thin - they are now uprated to 1.5mm thickness (from 1mm thick) the welds on the latter crack and break :((  Ask your Dealer to replace.
Neil
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Joined: Oct 2013
Posts: 6,723 Likes: 2
Talk Morgan Sage
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Talk Morgan Sage
Joined: Oct 2013
Posts: 6,723 Likes: 2 |
All sounds very positive but many on this forum are still saying they, or their dealers, still can't contact the MMC, particularly the spares department.
Why should anyone even need to contact the factory direct ? It should be a last resort. Dealing with each customer on an individual basis and removing the dealer from the loop is not the way to go.
A Customer feedback meeting involving a small self-selected band of mainly local owners, confined to TM members, with a volunteer liaison person, sounds like a poor idea to me.
The problems are already known. They should be addressed through the dealership network.
Perhaps Mark can answer some simple questions on the forum. I would offer the following two. They're not contentious and should be in the public domain anyway.
1. Is there a recall, technical bulletin or inspection regime in place for the cars with unmodified chassis ?
2. Is there a technical bulletin for the bevel box ? There has been more confusion generated on this subject than perhaps anything else.
For SBM. What was productive about the last meeting ? You appear to be as disillusioned about your car as ever according to your recent posts.
Did you minute the meeting, agree on the points to be followed up and have you since been updated by the factory ?
If I recall correctly your own schedule for repair was only revised due to making a noise on this forum.
In order for genuine improvement to take place, a formalised approach is necessary. In fact I'm certain that the MMC are obliged to have such a system in place.
There isn't necessarily a correlation between having a "nice" relationship with the factory and genuine product improvement and customer service. In fact I think we've seen examples where it can be counterproductive.
I worked in a senior position in a well-regulated industry and I'm versed with the handling of technical incidents.
I simply don't understand the way in which the MMC appears to be conducting it's business.
My apologies, Mike. I was merely offering to help those who perhaps cannot visit the factory themselves. I have indeed posted my grievances on here in the past, and my dealership have responded admirably. In fact I cannot fault the way they dealt with the miscommunication. The fact that my comments were posted on here meant a lot to them, and despite not reading them until being prompted by a chance conversation, they have been excellent. Communication is so much more than simply being angry on a forum screen. I am wise enough to understand that Morgan would be extremely foolhardy to enter into any dialogue on here, such is the litigation conscious & instant social media world in which we live, and I'd like to think working with Morgan is always going to be more productive in the long run. C'est la vie.
Steve
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Joined: Feb 2012
Posts: 90
Just Getting Started
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Just Getting Started
Joined: Feb 2012
Posts: 90 |
Stig ...the 2012 exhausts stainless steel are too thin - they are now uprated to 1.5mm thickness (from 1mm thick) the welds on the latter crack and break :(( Ask your Dealer to replace. Can´t wait Have to weld - leaving for Norway next week.
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Joined: Apr 2012
Posts: 1,649
Talk Morgan Enthusiast
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OP
Talk Morgan Enthusiast
Joined: Apr 2012
Posts: 1,649 |
I take comfort where I can and think already that the factory are showing some care.
If the customer help line works it is a lot better than where we were a few weeks ago.
Still plenty of collective issues.
2022 Plus Four, 2023 Super Three, Range Rover Vogue SDV8 and Triking T3.
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Joined: Apr 2012
Posts: 1,649
Talk Morgan Enthusiast
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OP
Talk Morgan Enthusiast
Joined: Apr 2012
Posts: 1,649 |
yes I am trying to be positive.
I am assured by dealer that car will soon be sorted. Needs a new tyre fitting as belt had worn some of the side of tyre away. Before the problems I travelled alone one of the worst tarred roads I have ever seen. Looks like alignment was knocked out.
Not sure on the warranty issue and cost. Cannot get an answer from dealer.
2022 Plus Four, 2023 Super Three, Range Rover Vogue SDV8 and Triking T3.
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Joined: May 2014
Posts: 363
Learner Plates Off!
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Learner Plates Off!
Joined: May 2014
Posts: 363 |
In view of the large number of us who feel we have been let down badly due to the lack of proper development on the cars before they were launched, and of which we were certainly not aware of at the time of purchase, I feel that the least MMC could do is offer a greatly extended warranty.
In order to retain some sort of reasonable residual value on the cars at the time of selling them on, I do not believe it would be too much to ask for the warranty period to be increased to 10 years and also be transferable from one owner to the next.
This may also have the effect of focusing MMC to get the cars right first time to minimise future warranty work.
What are other general thoughts on this?
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Joined: Jan 2012
Posts: 374
Learner Plates Off!
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Learner Plates Off!
Joined: Jan 2012
Posts: 374 |
I agree. 10 years might be pushing it though When you say warranty, it should mean that if something breaks (which is covered), it is fixed at no cost to the owner (except time). - there shouldn't be any transport costs (why can't the dealers do warranty work?) - there shouldn't be any halfway "it's free, you only pay for the parts" (like the Comfort Pack) - either it's covered by warranty, or it's not. If there was a design problem, be honest about it. - if the orginal design is at fault, and there is a new design or part available (I'm thinking Centa compensator here), this should be fitted in it's place. There is no point in fitting the same faulty part again! I guess this is potentially expensive for Morgan. But I for one paid full list price for my car, and waited more than a year to get it. At the time there were lots of press articles about how the 3W would attract a new kind of customer to the brand. Well here we are... Gents
I don't want to get to heavily involved in this particular subject for obvious reasons, however I'd like to point out that we have a customer service telephone number on our website 01684 580757 the email address is dsc@morgan-motor.co.uk
. We aim to answer any queries through our DSC within 24hrs.
Mark, Email was sent ysterday... I'm eagerly awaiting a reply...
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Joined: May 2012
Posts: 1,790 Likes: 3
Talk Morgan Enthusiast
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Talk Morgan Enthusiast
Joined: May 2012
Posts: 1,790 Likes: 3 |
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