Talk Morgan Forums Community Welcome Forum New car reliability

Hello from Spain, I have had my first Morgan, a new plus4,just a year now and am wondering if anyone out there has noticed a drop in quality control or customer service from Morgan recently. The car was delivered with an enormous number of faults, the steering was incredibly stiff with a loud screech every time the wheel was turned, this was due to plastic lugs binding on the steering column and had to be ground off. The fan rattled alarmingly when it cut in, this was due to it not being screwed in correctly,the engine, usually at the end of a run, when put into neutral,would suddenly rev up to 6000 rpm on it's own and could only be corrected by switching off the engine and restarting, this turned out to be, eventually, a split vacuum pipe. The right hand indicator would not cancel. On doing my first grease up, one of the 45 degree nipples came apart having stripped the thread. The paintwork lifted around the LH headlamp and split as well as on the top rear brake light holder and now driving back through France last week the speedometer packed up, it blows the 5amp dash fuse and the over revving which I thought had been cured has come back. I have e-mailed Morgans several times as did the garage I put the car into whilst I was in England (for a service) but trying to get a reply from them is like trying to get blood out of a stone. For €62,000 I could have bought 3 Mazda MX5's. Has anyone else out there experienced similar problems or are these things normal with a 'hand' built car.

I think you may find an email to: Steve.Morris@morgan-motor.co.uk could be worthwhile.

Sorry to hear you have had some issues.
I have had very good reliability and build quality on my almost 3 year old Plus 4.
I have a unique and very intermittent rev counter issue which is a nuisance however it does not stop me driving the motor and some times corrects itself whilst driving.

Should have said welcome to the forum. Hope you get you issues resolved to your satisfaction.

+1

Welcome to TM - v v sorry to hear of your problems:((

As said email to Steve Morris the MD is the way forward.

My experience is that a traditional letter send by recorded delivery is a good backup: he replied to my letter, but it did take 2 weeks.

If he is anything like me e-mails come into the "in box" in such profusion that they can get overlooked and so seem to be ignored.

A letter, "typed" and printed on good quality paper (I used 100gsm) is now "unusual" at attracts attention, especially if the salutation and signature are made personal, using a good fountain pen!!

It is funny how things change...!!

Thanks to everyone who replied, looks like this weekend I will be going back to the good old fountain pen and writing to the MD.

I still write letters using a Pelikan or MB on Conqueror paper and place a wax seal on the back, call me old fashioned if you want but it gives me pleasure.

Don't forget a response over the factory shutdown period may be delayed ? I must admit I have had a few issues during my ownership but Steve and others at the factory have always tried to be as accommodating as possible.

It is not as if they can hide behind a cast of thousands.
I figure they just have a serious workload issue.
I know that at times I have heard a little exhaustion on some voices as they have tried to gets things done for me.

Don't begin to think there is a gap and it needs to become combative. Often speaking to them and finding out what is going on is far better.