Try a telephone call. More chance of getting satisfaction..........
Good luck with this!
After a two year battle to have the suspension and compliance issues with my new 4/4 resolved locally I also decided that a sensible phone call to Pickersleigh Road would be the way forward.
Reception advised that “Mr Morris was unavailable to take your call” but I was invited to leave a message regarding my detailed letter and contact details on his direct answering service.
No response or acknowledgement of any sort after six weeks led me to believe the only avenue left was to present the matter to the National Motoring authorities.
A copy of my letter to our Federal Department of Infrastructure and Transport got a prompt, supportive response.
The Department’s involvement and “monitoring” (their words) not only cornered Morgan into a third attempt to fix my car but has facilitated repairs to post September 2006 vehicles sold locally for the owners who wanted them made ADR compliant.
I am now convinced the only way to resolve substantive Morgan issues is to bring them before the relevant automotive regulators and/or consumer authorities on the grounds of “fit for purpose”. This would appear very relevant for M3W owners given significant issues with the vehicle and manufacturer support.
[/url]][/url] 
[/url]][/url]