Talk Morgan Forums Morgan Sports Cars Morgan Three Wheeler & Super 3 Such a shame

Quick update, just in case it's useful to others.

Seems this 'Rectifier problem' was actually due to the main 12v power feed to it being chaffed through so that there was a short to earth. The voltage drop was somewhat intermittent and clearly only dropped to 12v on the gauge when clean contact was being made. When I stopped on an uphill section waiting at traffic lights, I got back up to 14v. Feed wire repaired and now shielded properly with wrap, so hopefully job done, but I can't fire it up right now as the exhaust is hanging off....

... But I have been able to remove the sheared stud from the exhaust port. Soaked a little WD40 on the threads and left it for 30 mins. The heated stud with blowtorch and used a proper Stud-Extractor socket (8mm) to carefully undo and withdraw the broken part. Came out really easily. 4x new studs and nuts coming (about £5 a pair for stud+nut), so I have some more spares. So the 8mm stud-extractor is now another must have in the on-board tool kit then! I await delivery...

I stated early in this tread that "Morgan don't treat their customers nearly good enough". I wish to retract that as its not the case at all.I was Wrong!!

A warranty repair has been arranged without me having to make a fuss - it was granted ( new steel sprocket for my dec 2014 build) in less than 36 hours through Bell and Colvill. Morgan themselves even contacted me to advise when the steel sprockets would be available. First class service which i had sort of hoped/expected when i bought into what is a pretty exclusive brand.

So, for the record, Morgan customer service is OK! Often forums highlight problems, which is great, but i feel its important to give praise where its due in order to give an accurate picture/balanced view.

TOTH event was fantastic too and credit must go to Morgan for putting it on.

That's a great result and excellent you're now a happy customer.

I think it is right that besides having a moan, we should all be prepared to give praise where it's due, well done good news Andymot.

+1. Good to see praise where it's due and not just the negatives.

+2. We need to hear more good stories about good customer service and good warranty support.

Ooooh, my Cynic-o-Meter just bleeped again, then..

All sounding a bit fishy to me,

I've been following the way this post has developed since I first pressed the submit button. It's been a fascinating experience.

A cathartic one at first, then trepidation as to whether I will be panned or not. Relief when the majority agree, followed by a degree of guilt when others rightly point out the many good bits and that credit needs to be given where due. We all moan readily, praise comes harder and I am as prone as anybody to this. As a result I happily allowed my mindset to swing in favour of the pros and employ the oft mentioned earplugs and just smile.

Then I read the "New 3 wheeler for New Zealand" thread and came crashing back down to earth with a bump. It took me back to the very essences of my original post. These opportunities to own a Morgan can be the result of years of waiting, saving, planning, and above all anticipation. When, at the peak of anticipation and expectation you discover your repeated attempts to convey what you actually want, and have probably already payed for have seemingly been ignored it is potentially devastating to the ownership experience.

The second of those original essences for me was that were I to let down my customers, however inadvertently, rarely would I be given a second chance. It was drummed in to me many years ago, and many times since, "listen to your customer, really listen". Understand what is required to fulfil their needs, after all, happy customers often return. The magic word here is communication, it's a two way street. Assumption and a that'll do attitude isn't good enough.

What really baffles, and fascinates me is just how do Morgan keep getting away with it ? They've had more than a century to hone the process after all.

Look at it another way, and many other posts can be pulled in here, but as my father drilled into me, "get it right first time" Always cheaper in the long run. Then how much more secure and or successful could Morgan possibly be ?

That's it, I feel better again now, until someone makes start to feel guilty again.

Have we been here before ?......

P.S Talk Morgan has proved to be an absolute godsend, I cannot praise it highly enough. Addictive stuff.