Talk Morgan Forums Morgan Sports Cars Morgan Three Wheeler & Super 3 web site car creator

When will Morgan update their web to include the new M3W car creator including the new option list ?

Well never is a long time, but sometime before that, and after a tea break. My dealer tried for over a month just to get some photos of the new options, and some leather and wood samples. The wood samples arrived a week after my "last change date" nothing else arrived yet. I wanted to see those new exhaust tips before ordering, so they lost that sale. It takes a lot of faith to order options you cant even see a photo of.

We are talking Morgan here, right? Any time between this Monday at 0830 and May 17, 2018.

Lately, the trend is to remove information from the site, the car configuration no longer lists the names of the interior leathers, for instance, and they've removed the nifty "Save car to computer" feature.

As I've said, it's truly an incomprehensible way to run a modern company.

Just like if you message them through the form on the site that says "express interest in the car" or something similar? Nobody from the factory contacts you, not Morgan, not Aero Racing, not Krazy Horse....

I thought that feature used to be there! I thought I was going crazy when I couldn't find it the other day, after Morgan never shipped my dealer any sort of leather samples so I could make any kind of informed choice.

Because MMC is NOT a "modern company",lol. They are simply an antiquated company that has survived to continue doing business in modern TIMES, lol. And chill... I'm agreeing with you. The names of the leathers on the configurator seldom matched the swatches dealers had. Again...MMC quirkiness. I'll go so far as to say typically British!

For many, it's a positive reason behind Morgan ownership. If Totota were knocking out tens of thousands of these, with consistent build quality, kind of the way McDonald's puts out burgers, no matter where in the world you eat one, would they be as great as they are? For some folks perhaps. Not for me. It's a cult(ure) car. You need to be a special person to even own one, especially outside of GB where our dealers are few and far between and hapless way too often.

Hi Ken, Agree lots, especially the part about "express interest in the car" by `Draggin.
I know MMC read this Site, Forum, and tend to let a lot of customer views slide by.
KH do not, or at least those that i spoke to, read this forum that is.
Dealers have a hard time with the car creator as well.
I recently made an enquiry about the leather colour and told them to match it to the steering wheel.
Its about all we mortals can do at present.

Oh, please! We're talking about a for profit manufacturer of a luxury product, not the Grateful Dead.

Let's not make excuses, either you see yourself as a quality manufacturer and therefore put the time and expense into the things (other than the quality of the product itself) that make that so...like an up to date car configurator, or the availability of material samples, or price lists; Good customer service including rapid response times for problem resolution, parts and installation thru the authorized dealer network, even an online presence, maybe even thru the official website, a forgiving warranty... even free updates to earlier cars to compensate for a lack of R&D... or you're not really that quality oriented to begin with. No amount of posturing or marketing..or self delusion... works in these days of *instant* everything, thanks to the interweb and social media.

To make money in business you have to first spend it, and to be truly experienced as "Luxury" and therefore desirable...two things that seem essential to MMC's survival..you have to adapt to the requirements of your customers. It's just a mistake to assume that those who purchase a quirky thing are also tolerant of being treated like quirks. The web provides priceless business insight into the needs and thoughts of your customers (and potential ones!) and to ignore that opportunity is just foolish.

I love the car..I keep telling myself this...but all these reports of serious issues really shouldn't be a part of any experience in 2016, let alone for a luxury item made by a small manufacturer. Smaller should not only ensure issues with the product are minimized if not totally eliminated, but also a response that befits a purveyor of a luxury item.

So... you're saying MMC doesn't operate as you believed they should.