Talk Morgan Forums Morgan Sports Cars Morgan Three Wheeler & Super 3 Cracked and bent chassis .

+1, provided the chassis is possible to be retrofitted without factory fettling.

Even if the latter was required, then you'd expect Morgan to have some "superdealer" with factory capabilities...

I'd have thought Morgan would be playing softly softly with US customers. VW just got stung quite a lot of money for not playing straight with their customers.

It's a universal practice to not cover return costs for warranty repairs on most goods, vehicles included, I thought..

Yeah but it's also a universal practice to not have to ship back to the manufacturer for warranty repairs. Imagine if everyones VW or Honda had to go back to Germany or Japan to be worked on.

While this definitely isn't one of those so the dealer experience wouldn't be expected to be the same, it does seem like they're unnecessarily putting the screws to him.

Morgan's behaviour over this issue sounds appalling. I can understand their actions to some extent as the financial implications are huge for such a small company. However, there are many other issues at stake here......

I wonder what will happen when/if someone is seriously injured or worse? I suspect MMC would find themselves in a very difficult position to defend, which could see the demise of the business!

Some might be thinking that MMC should not be selling a product into markets where they cant afford to resolve warranty claims.

Certainly not in Australia as per the information I provided in my earlier post which I drew directly form the government web site.
When I considered the "consumer" option to resolve issues here I was advised we had a very good case that could result in a full refund of the purchase price plus interest and costs.
It will however, depend on the law of the consumer jurisdiction in this case.

As it's a design fault I'd have hoped that a reputable company would take their medicine and cover the costs of putting their customer back in the position he should have been in the first place.

This sound very tough on you hbatts.

Who was your contract of sale with? Morgan UK or more likely the local dealer? because that is where the first line of responsibility will lie.

I can only repeat that you should check with your consumer authorities as to your rights if you are sold products that are defective or not "fit for purpose".

Taking a slightly "left field" approach, perhaps Morgan should consider flying the necessary expertise to you.

This very much depends on what specialist equipment is needed for your repair but it does venture down the path I took with my Delorean where a group of Australian owners paid for the highly acclaimed Chris Nicholson ("For the Love of Cars", "Wheeler Dealer" etc) to fly to Australia to work on our cars over a period of a few weeks - the expertise we needed but lacked in OZ. It was a great result.

In your situation, Morgan staff could work on other clients issues state side and even train local staff to do the work. It can't be that difficult can it?

As it stands at the moment Morgan is sending a very sobering message to ALL overseas buyers, new and second hand, we can't effectively service or maintain our product...

i had the chassis replaced by local dealer. It took longer but he discovered a lot of small issues that would not have been taken care by MMC. The chassis was sent by MMC and they "cover" work needed for the replacement.

Quoting Stringers Best Mate:-
"It's a universal practice to not cover return costs for warranty repairs on most goods, vehicles included, I thought.."

I hear what you are saying Steve, but it is also universal practice to not sell products (vehicles in particular) with possible life threatening faults, or if this is the case, respond in a positive manner to the customer as the customer should not be out of pocket through no fault of their own.

Regards
Keith