Old Book
by Morganmike - 21/09/26 07:54 PM
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Goodwood
by waikiore - 19/09/26 02:50 PM
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Forums39
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Most Online1,063
Jun 14th, 2026
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Joined: Aug 2014
Posts: 5,587
Charter Member
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Charter Member
Joined: Aug 2014
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We are writing this thread for a Morgan colleague and good friend. He has been waiting some time for his new morgan 4 wheelr to be built and has now recieved the car. The car has exhibited electrical problems such as the horn sounding erratically and headlights and indicators having a mind of there own. He has sent recorded letters to the dealer in Little Halingbury and to the Morgan motor company and niether have had the decency to reply. This gentleman parted with £90K for a non road worthy 2017 Morgan and he is treated like this. Poor show Morgan Motor company very poor show. It is this attitude that will kill the reputation of our cars. It is the response from a company who is out of touch and a feature of a company on the brink of failure? (we have since been made aware from other folk that the PCB's are of poor quality and are £500 each!) comments please  Was at the same Mog event as Rob over the weekend and spoke to the chap who said to me that the electrics have serious problems and they- not sure wether he meant factory or dealer- have not taken the 2016 new plus 8 he bought brand new - back to be fixed. I was shocked at what he said as had seen his car at previous meets. As people are saying on here you have to be careful as we don't know the details and whats gone on between him and factory and dealer !!!!
Geneva 2016 plus 8' The Green Godess' 4 side exits .
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Joined: Oct 2011
Posts: 3,568 Likes: 14
Talk Morgan Addict
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Talk Morgan Addict
Joined: Oct 2011
Posts: 3,568 Likes: 14 |
"If the factory is involved it should be via the dealer. This is just common practice in the motor industry."
Absolutely Jays, and isn't it interesting that Morgan customers often want to go straight to the manufacturer, instead of the dealer. As far as I am aware, the manufacturer has no legal responsibility to the retail customer, but the selling dealer most certainly does.
In a way, I guess it is Morgans own fault for being such an open company, and in the early days, they were the retailer as well, so customers aren't sure how to get satisfaction when there is a problem.
Paul
[At last, I have a car I can polish]
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Joined: Dec 2009
Posts: 37,498 Likes: 996
Tricky Dicky Member of the Inner Circle
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Tricky Dicky Member of the Inner Circle
Joined: Dec 2009
Posts: 37,498 Likes: 996 |
Yes well he has tried to contact his dealer by recorded delivery, presumably this is a follow up to initial phone calls.
So protocol has been followed - he is just being ignored and having spent 90k I'm not a bit surprised he wrote to MMC.
2009 4/4 Sport Henrietta
1999 Indigo Blue +8
2009 4/4 Sport Green prev
1993 Con Green +8 prev
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Joined: Oct 2013
Posts: 6,723 Likes: 2
Talk Morgan Sage
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Talk Morgan Sage
Joined: Oct 2013
Posts: 6,723 Likes: 2 |
Just a thought - it could be Yann..!
Steve
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Joined: May 2014
Posts: 2,783 Likes: 5
Talk Morgan Expert
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Talk Morgan Expert
Joined: May 2014
Posts: 2,783 Likes: 5 |
Just a thought - it could be Yann..! There is a God after all..
Steve
2008 4/4 1.8 Duratec
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Joined: Jul 2009
Posts: 1,127
Has a lot to Say!
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Has a lot to Say!
Joined: Jul 2009
Posts: 1,127 |
It doesn´t matter how fast it becomes, but how it becomes fast.   2015 Roadster 3.7
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Joined: Jan 2013
Posts: 1,149 Likes: 19
Has a lot to Say!
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OP
Has a lot to Say!
Joined: Jan 2013
Posts: 1,149 Likes: 19 |
Dear all on Talk Morgan
Forums and social media (twitter and Facebook) have the following day yielded a response from the management at the factory, well done Morgan, you do wish to save your reputation.
I as a knowledgeable user of social media will help my Morgan colleagues and the wider community understand and address these issues, lets hope the problems are sorted promptly Morgan
below is the response from the owner of the car
Dear all,
Just had a phonecall from James at the factory. He doesn’t normally deal with these matters but I suppose he has seen your tweet. He apologized numerous times and said he will contact R****r to sort it out.
Many, many thanks. It would be this hour, exactly 7 days ago, that all parties would have received my letters and still no response until this phonecall
Fond regards
The owner of the 90K faulty unroad worthy car
Morgans 1934 MX, 1947 Series 1, 1956 +4 TR4, 2000 +4 T16
Triumph Herald 1969 13/60
Morris 1970
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Joined: Jan 2013
Posts: 1,149 Likes: 19
Has a lot to Say!
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OP
Has a lot to Say!
Joined: Jan 2013
Posts: 1,149 Likes: 19 |
PS thank you Talk Morgan Admin and Moderators for allowing this forum thread / topic and not deleting
Morgans 1934 MX, 1947 Series 1, 1956 +4 TR4, 2000 +4 T16
Triumph Herald 1969 13/60
Morris 1970
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Joined: Oct 2013
Posts: 6,723 Likes: 2
Talk Morgan Sage
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Talk Morgan Sage
Joined: Oct 2013
Posts: 6,723 Likes: 2 |
I as a knowledgeable user of social media will help my Morgan colleagues and the wider community understand and address these issues
Well that's us told, then..!! Do you wear a cape..?
Steve
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Joined: May 2014
Posts: 2,783 Likes: 5
Talk Morgan Expert
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Talk Morgan Expert
Joined: May 2014
Posts: 2,783 Likes: 5 |
Rob , do your abilities in helping the wider community stretch to getting my bins collected more regularly? I've written letters to FoD council to no avail..
Steve
2008 4/4 1.8 Duratec
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