Talk Morgan Forums Community The Malvern Arms Yes Minister

Yesterday I received a $50 parking ticket at the train station car park, even though I had paid the fee. As a retiree, I have massive amounts of time so I decided to appeal the ticket.
The instruction for appeal, tell me to either do it by email or snail mail. As a technically inclined person, I sent my email of as per instructions.

Today I received an email from the infringements group to inform me that all communication will be done by postal service and that they would not be contacting me by email and that due to the mail system, this could take up to 21 days.

Unf€#*ken believable only in the public service.

What is the time given to pay fine? Usually before the appeal date !

They suspend the fine until the appeal is decided

Go to Peppipoo website. Specialises in car related fines etc..

Re not using email........when I was in our police ops room we had an email facilty for people to report incidents. We would have someone log into them to view. We stopped it as some people used it for "immediate response" incidents and delays were therefore being built in. The people who initially introduced it had no experience of ops room and incident handling, just thought it was a good idea that would look like improved communications. It was dangerous though as potentially a delay could prove fatal.
Other departments resisted email contact though despite it being better than snail mail. Even direct tel contact was shyed away from....a dislike of having direct contact. These were all admin type departments not operational. It made our blood boil as we ended up taking the calls as "telephonists" instead of incident handling. They added to delays in people getting answers to xalls. 999 calls would all come through though.

In Australia?

Oops! Didn't spot that!

Good luck with the battle with red tape Graeme

The UK Civil Service is very particular about the use of E mail, and in most cases will insist on receiving a disclaimer before using it.
Centralised snail mail facilities means a built-in delay of several days incoming, and a day or two outgoing.

+1
Don't let the 8arstards grind you down..

If anyone is looking for a general arbitration/complaint handling tool I have had great results from Resolver on the smartphone/pad.

You give them hell Graeme.