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Joined: Nov 2011
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Talk Morgan Guru
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Talk Morgan Guru
Joined: Nov 2011
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You should ring Steve Morris direct - always happy to respond, NOT....
Originally Posted By MrPB
First, thanks to this forum. Really a great group of people and a very helpful resource.

Well, what can I say. I'm tired of being a sucker for MMC.
My car has been terribly unreliable and Morgan's customers service has been evasive and unresponsive.
I'm a driver. I like to drive. This car doesn't get it done. I can't count on it to get me there and back.
I've paid a premium price but Morgan's customer service is definitely in the discount category.

I could deal with bad quality OR bad customer service but both together is deal killer for me.

I'll never buy another Morgan in my life.

Here's a short history of my car and all the repairs. Much paid from my own pocket. Who knew so much could go wrong in just 16000km?!

Engine failed at 2300 km (7 weeks repair time)
Throttle cable broke at 8400km (1 week repair time)
Rear wiring harness failed at 11000km
Rear sprocket needed replaced at 13000km
Rectifier failed at 13200km
Exhaust falls off 14800km (1 week repair time)
Cam belt tensioners/rollers/belt fail 15200km (6 weeks repair time)
Belt drive needs replaced at 16000km
Compensator failure at 16000km

There's so many other cars out there that are a blast to drive but not such a nightmare to own.

Again, thanks to all the helpful people on the forum. Really a great group!


A Morgan Identified Fastidious Owner...
2011 4/4 Bespoke, 1981 Delorean, Auburn Boat Tail
Joined: Apr 2013
Posts: 1,363
Likes: 11
Has a lot to Say!
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Has a lot to Say!
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A completely different take on this:

2012 October build M3W

3 rear sprockets, now Super Max
H-D rectifier @700miles
Bump steer fixed @ 17,000 miles (damn near killed me!)
Cam belt failure @ 19,000 miles
Compensator failure @22,000 miles
Exhaust fell off long time ago
Cracked chassis @ 39,000 miles (still at shop awaiting new chassis)
six sets of front tires and 3 rear tires

What can I say? I drive this thing hard. I have never felt that it was a daily driver or a normal reliable car. It is a hand built exotic barely street legal race car. If I am lucky it will be fixed before the snow flies here. If I am not then there will be Spring next year.

I have had quibbles with Morgan about some recall worthy items.

I'd do it again. I've had a great deal of fun with this beast. Breaking things seems to be the price one has to pay for the privilege of owning and driving it. My Toyota Tundra, which I keep for its ability to haul a trailer with a sick Morgan, is utterly reliable and boring...


What's your mileage? Who cares. Is it practical? See #1. What happens when it rains? You get wet.
Joined: May 2015
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Talk Morgan Enthusiast
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Talk Morgan Enthusiast
Joined: May 2015
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Originally Posted By Michael H
A completely different take on this...

Is, along with a sense of humor, probably the best approach. The purchase price is the starting price... and the emotions the M3W invokes will include exasperation and frustration!


M3W5sp 2015, MSCC, MTWC, Oxon UK
Joined: Oct 2008
Posts: 3,422
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Goodwood Drifter
Talk Morgan Addict
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Goodwood Drifter
Talk Morgan Addict
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a good dealer makes a big difference


Steven
sold: M3W, Aeromax,V6, 4/4 4seater
now: +fourLM62
Joined: Oct 2013
Posts: 1,642
Talk Morgan Enthusiast
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Talk Morgan Enthusiast
Joined: Oct 2013
Posts: 1,642
Originally Posted By OZ 4/4
You should ring Steve Morris direct - always happy to respond, NOT....
Originally Posted By MrPB
First, thanks to this forum. Really a great group of people and a very helpful resource.

Well, what can I say.

...
[detailed account of events]
...
Again, thanks to all the helpful people on the forum. Really a great group!


OZ 4/4, I don't think MrPB is now too worried about being polite to MMC, or in trying to figure out how to best deal with the "perks" of M3W ownership.

If what he wrote is true (no reason to believe it isn't) he sold his own. Doesn't intend to buy another. He moved on.

No point in writing to Steve Morris, is there?

I didn't sell mine yet. I didn't write to Steve Morris. God (and a few friends) knows the troubles I've been through. Glimpses of them can be read in this forum, but the "hard talk" is best left outside of it. I come here to learn about Morgans and befriend like-minded people, not to use "social media" to my own advantage.

I think MrPB did the same. His account of what happened wasn't written to his own advantage (he sold his car already, nothing to gain). I think he just wanted to share, and raise awareness for others.

And this is important. A personal note: I have a great debt to TM, one that I won't forget. I planned to buy, and was about to do it, a M3W in 2013. Coming to TM made me open my eyes, even if some threads I had to find on the Google cache (they were about "bump steer", an issue almost absent from this forum now ... thankfully). So, it's because of TM that I held my order until the 2014 revision.

TM ... and Charles Morgan's untimely disclosure of information on said revision. Bless him! cheers


2010 Morgan +4
Me racing it: http://youtu.be/CQgT2vMLEUo
2014 M3W Brooklands
To be raced
Joined: Oct 2015
Posts: 1,490
K
Has a lot to Say!
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Has a lot to Say!
K
Joined: Oct 2015
Posts: 1,490
2016. 8,200 miles. Zero issues. It's been as dependable as any modern car though I don't hold her up to that expectation. My dealer and I discussed this and outside of the difference in newer models simply being "better", she credits that I know how to drive her, and I address minor issues like rattles myself. I never lug her, keep RPM between 3,000-4,500 99% of the time, and simply don't thrash/abuse her. She's faultless and dependable. Don't be afraid to buy a newer one.


The Original Ken
11,000 miles.

2014 BMW R9T
2005 Saabaru
2005 Saabaru
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Has a lot to Say!
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A sense of humor is a total prerequisite! I, for one, simply cannot take myself seriously while driving this thing. When it breaks then you make a clear choice to not beat your head against a nearby wall as it will do no good and may damage the wall. The car won't care...


What's your mileage? Who cares. Is it practical? See #1. What happens when it rains? You get wet.
Joined: Oct 2014
Posts: 5,016
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Charter Member
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Charter Member
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Michael H - you've got the right approach to deal with M3W ownership.
It's fun, it's pain and it's depending how you rate the values of both conditions.


Hannes
once: Green M3W; 2013
now: Red 4/4 Sport; 2011
and some practical cars for use in real life
Joined: May 2016
Posts: 541
T
Talk Morgan Regular
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Talk Morgan Regular
T
Joined: May 2016
Posts: 541
MrPB I feel your pain, I own a 2013 model year. I bought this car at a super good price because the Original owner was simply fed up with it and with MMC no customer service. I've had my share of issues with it but for what I paid for it I can deal with it. That said I love this cycle car. This year I did take it on a 1,000 mile round trip with out issue. It never fails to please me and everyone a round me when I drive it. I plan on keeping my M3W until I'm dead.


1998 +8
SS Sport tuned exhaust

2013 M3W
Stage ll motor kit
Cats removed
Joined: Sep 2011
Posts: 14,723
Likes: 149
Member of the Inner Circle
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Member of the Inner Circle
Joined: Sep 2011
Posts: 14,723
Likes: 149
Originally Posted By Timothy
MrPB I feel your pain, I own a 2013 model year. I bought this car at a super good price because the Original owner was simply fed up with it and with MMC no customer service. I've had my share of issues with it but for what I paid for it I can deal with it. That said I love this cycle car. This year I did take it on a 1,000 mile round trip with out issue. It never fails to please me and everyone a round me when I drive it. I plan on keeping my M3W until I'm dead.

MrPB only had a small number of the problems that have plagued some people. He has now moved on and been kind enough to let us know.
For every one that lets us know on the forum there must be many dissatisfied customers who have never been on TM or have simply moved on without letting us, or Morgan, know.
Something the management at Morgan needs to think about.


Peter

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