Talk Morgan Forums Morgan Sports Cars Morgan Aero 8, 2012< Plus 8, SuperSports, Coupe & Aeromax No lucky Morgan July !

Dear Morgan friends,

sorry to post this, but a customer complaint can be helpful, may be!

Our short July-Story:

Susanas Aero: Electronic proplems & air condition problems ... not possible to drive. (Since 5 days at home ... now okay ... ready to market)
My Aero: Electronic problems .... not possible to drive. (dealer)
Aeromax: Hamburg weekend ... electronic problems ....brake-problems ... air condition problems (complete liquids on the front windshield) .... not possible to drive. (dealer)


I´m sure our dealer and the mechanics will solve the problems. The Morgan company is in contact with the dealer. All is running. Anyway, we´ve another idea about our leisure activies !

... result (Step 1): - 1 Aero + 1 Wiesmann MF 4 roadster.... may be next step will follow. Brian sorry, in this time I´ve no " Aero-based" confidence !.

Nearly the same price: Aero SS (´166 €), Wiesmann (complete ´169 €)
Same Engine: BMW , 4,8 L
"Same" Gearbox : 6- speed automatic
Same Dealer: Merz & Pabst
Same Service : Merz & Pabst
Same driver: Susana
Different Customer care: Objective more individuality and more professionality. This is not the forum to discuss Wiesmann, so I´ll be quiet.

Our sportscar decisions are based in a summery of our individuality and identification with a product, brand, and the peoples. We are since 20 years Morgan friends. After 18 years the problems started with the "Aero-based" Morgans. New technologies needs new quality management, investment in human resource development, after sales management and modern internal structures and processes....

Will say:

Trad. Morgan = < 65.000.- € .... perfect !
Aero based = +/- 120.000.- € incl. electronic problems & known after sales ..... NO CHANCE !
Aero based = > 165.000.- € (perfect product, perfect after sales...) .... should run.

Now I have to read about SLS ....
_________________________________
Oliver

Sorry to hear of your issues Oliver, I have PM'ed you.

Best

Brian

Oliver, I'm sorry to hear of your decision; however, if you feel it is the best way to resolve your issues, then so be it.

Will you have to wait long for the Weismann?

Simon,

tomorrow I´ll contact Brian. He "PM´ed" me a way for a solution. Will send you after contact PM.

___________________________
Oliver

sorry to hear Oliver

you are/were on of the top-10 morgan-fans in .EU

Wiesmann: M3-V8/gearbox in a MF5-GT-body =

Oliver
With your obvious commitment to the brand I cannot believe that Charles Morgan himself is not personally knocking on your door with offers of assistance. With your level of investment and such a catalogue of problems you have every right to expect a better than 'average' response. I hope it all gets sorted soon


Andy

Andy , may be Charles knows about my english skills.



Steven, you are well informed! I saw and heard the car. Unbelievable ! ... now I´m quiet. We have to meet Nürburg.

Summery: Todays prompt Factory reaction : All 3 cars will get the newest electronic/Software box !

____________________
Oliver

Hi Olver,

i didn´t know it grew THAT bad by now...

I truely hope (& beg for..) that MMC will be able (i´m sure they´r at least "wanting hard""..) to solve all (..well.. let´s say most of..) your "aero-based" sorrows...

And, as you well know.. the / "some" trads CAN look & be quite touching too..

Please send our best wishes to Susana too - and i DO hope for iour next meeting in Hamburg - hopefully with a better-shaped (hopefully still..) MORGAN then

Oliver I'm glad to hear the you have got the response that you deserve. Lets hope that alls well very quickly. and that August is a lot luckier.

Can I ask if it was the power of TalkMorgan that achieved this for you?

Hi Jochen,

MMC will solve. First Aero with upgrade of all the electronic control units on the 4.8 litre back home today. Testdrive will be on Sunday. Aeromax back also, new upgrade will follow next week. Mark Baldwin is in contact with Merz & Pabst.

Please send also our best wishes to Jeanette !



Yes , Brian communicated ! We are very grateful about his assistance. Mark Baldwin and Charles Morgan are involved and reacted with prompt engineering and personal effort. In this time no more reaction makes sence ! So I´ve to say : Thank you.

Keep you informed.

___________________
Oliver