Talk Morgan Forums Community The Malvern Arms Headley Insurance - Renewal Warning

My opinion of Headley is unprintable, they charged me 1200.00 as a non English resident then when i exported the car after about six months refused any refund!
I was too honest it appears -all the other kiwis with cars there just use a local address

Alan my experience with non specialist insurance companies is that they have no idea of the value of a Morgan probably IMHO that they are all so different and tend to rely on the valuation of a Morgan dealer or so it was in my case so I'm not bothered about agreed valuation. With regard to cover if left with the roof down I don't know but I can't remember the last time a Morgan was stolen roof up or down plus roof up offers no protection. With regard to charges from LV for changes when I changed address recently there was no charge plus I got a refund.

I have to say that the logic of scratching around trying to find the cheapest possible quote to insure a car worth many tens of thousands of pounds completely escapes me.

It might not be true that you always get what you pay for, but it is indubitably true that you don't get what you don't pay for.

Totally agree with this. My ongoing issue with Headley has never been about price or (upto now) service.
It is the sheer incompetence of how they are handling the renewal that I find unacceptable.
I will be moving to another specialist insurer; probably G&W, but possibly Adrian Flux.

Bud
4/4 - Stanley

Morning all,

This is yet another example of an ongoing thing that niggles me no end and that is:

When will the pendulum swing back and many, many organisations wake up and realise that we the customers who pay the money, should be and are the most important people in the agreement?

Lets face it without our money they wouldn't exist, I find this with so many organisations, no courtesy, left on the phone hanging on, phone never answered, we will call back and don't, documents never sent, deliveries missed and no recourse, need I go on and on!

I wonder how long it would take for things to change if we all voted with our feet and their money supply suddenly dried up?

I totally agree, however the disturbing part is my insurance expires today and if I hadn't diarised the date I could have been driving uninsured. What is more worrying is they haven't responded to my phone calls, so what would happen in the event I needed to make a claim?
I did have the tin-top insured with them as well, and they dealt with a no-fault claim on that efficiently (pre Finch) - although they did bump up the following years premium by quite a bit so I did shop around and found it significantly cheaper via a mainstream insurer.

That's why we are bombarded with annoying ads, they are trying to win new customers to replace the one's who get pi**d off and leave, so they can maintain market share % and pay the bonuses to the salesforce & shareholders

One of them has four major brands that I know of and they target specific markets, women, older etc.
One of them has three brands that directly compete and aim to get you on renewal if you do not stay with the same company.

I notice a lot of ads for Direct Line proudly promoting the fact that they are NOT on comparison websites ... without mentioning they own Churchill, Privilege, Darwin and others, who all are!

Pretty standard business practice these days - have a distinct brand dedicated to each market you compete in.

Just because they share a parent company doesn't mean they are all the same though. Each brand will have its own pricing & risk strategies and claims handling policies, so the products are not actually all the same, just pitched at different market sectors with different expectations. There will always be drivers who just want the cheapest possible cover to meet legal requirements.