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Jun 14th, 2026
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Joined: Jul 2007
Posts: 27,807 Likes: 749
Member of the Inner Circle
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Member of the Inner Circle
Joined: Jul 2007
Posts: 27,807 Likes: 749 |
That's good to hear HB, every little helps. I would have hoped MSCC would have acted on behalf of us all and negotiated a far better offer than an extended warranty for 3 months. In effect it will cost Morgan very little as most defects are resolved within 36 months. The radiator must be covered however old the vehicle is if it is a known problem. The brake recall would have been covered irrespective how old the vehicles are. The lack of clear communication is deafening, I for one have missed taking my Morgan on a European trip, the Mercedes delivered well over 65mpg so there is some comfort with fuel at around €2.00 a litre. But for those hoping to go away in their CX in the next few weeks it must be hell. 3 months warranty extension is derisory. As a non MSCC member so possibly missed it at the time but were MSCC involved in the numerous issues with the M3W during it's lifetime of production and problems, if so I can see why you think they might help now by liasing with MMC ! As far as I have read on here the M3W owners have been on their own and had it not been for PB and a couple of others they would have been untenable. They had to provide a chassis change as they were a disaster and if that had anything to do with MSCC it would be good news.. and I might even consider joining  Richard, the Chair & Vice Chair of MSCC meet regularly with senior managers at MMC. I know they have been acting as a conduit for CX owners to express their feelings. They also read TM. Lets hope MMC get more communicative & sort this before it is too late.
JohnV6
2022 CX Plus Four
2025 Renault Scenic Alpine etech "Yvette"
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Joined: Dec 2009
Posts: 37,405 Likes: 977
Tricky Dicky Member of the Inner Circle
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Tricky Dicky Member of the Inner Circle
Joined: Dec 2009
Posts: 37,405 Likes: 977 |
That's good to hear HB, every little helps. I would have hoped MSCC would have acted on behalf of us all and negotiated a far better offer than an extended warranty for 3 months. In effect it will cost Morgan very little as most defects are resolved within 36 months. The radiator must be covered however old the vehicle is if it is a known problem. The brake recall would have been covered irrespective how old the vehicles are. The lack of clear communication is deafening, I for one have missed taking my Morgan on a European trip, the Mercedes delivered well over 65mpg so there is some comfort with fuel at around €2.00 a litre. But for those hoping to go away in their CX in the next few weeks it must be hell. 3 months warranty extension is derisory. As a non MSCC member so possibly missed it at the time but were MSCC involved in the numerous issues with the M3W during it's lifetime of production and problems, if so I can see why you think they might help now by liasing with MMC ! As far as I have read on here the M3W owners have been on their own and had it not been for PB and a couple of others they would have been untenable. They had to provide a chassis change as they were a disaster and if that had anything to do with MSCC it would be good news.. and I might even consider joining Richard, the Chair & Vice Chair of MSCC meet regularly with senior managers at MMC. I know they have been acting as a conduit for CX owners to express their feelings. They also read TM. Lets hope MMC get more communicative & sort this before it is too late. Good to read they are proactive on behalf of the CX people John, plenty to be going for on here.. Yes, there are some sad tales on here relating to CX ownership..
2009 4/4 Sport Henrietta
1999 Indigo Blue +8
2009 4/4 Sport Green prev
1993 Con Green +8 prev
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Joined: Dec 2011
Posts: 665 Likes: 31
Talk Morgan Regular
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Talk Morgan Regular
Joined: Dec 2011
Posts: 665 Likes: 31 |
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Joined: May 2015
Posts: 15
New to Talk Morgan
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New to Talk Morgan
Joined: May 2015
Posts: 15 |
First of the cx "brake problem" production cars are leaving the factory today for delivery. We might have some feedback on brake feel by the end of the week. I hope it's not too long before all cx cars are back on the road. I'm sure the dealers will do their utmost when they have the parts.
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Joined: Aug 2016
Posts: 263 Likes: 2
Learner Plates Off!
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Learner Plates Off!
Joined: Aug 2016
Posts: 263 Likes: 2 |
I would have hoped MSCC would have acted on behalf of us all and negotiated a far better offer than an extended warranty for 3 months. In effect it will cost Morgan very little as most defects are resolved within 36 months. The radiator must be covered however old the vehicle is if it is a known problem. The brake recall would have been covered irrespective how old the vehicles are. The lack of clear communication is deafening, I for one have missed taking my Morgan on a European trip, the Mercedes delivered well over 65mpg so there is some comfort with fuel at around €2.00 a litre. But for those hoping to go away in their CX in the next few weeks it must be hell. 3 months warranty extension is derisory. The Warranty is 30 months not 36 months but yes I agree 3 months is derisory. Page 56 of the Plus Four Owners Manual states "Your warranty covers you for one year, or 12000 miles. So the 3 months extension takes it to 15 months not 30, 33 or 36. Please prove me wrong. I would have hoped MSCC would have acted on behalf of us all and negotiated a far better offer than an extended warranty for 3 months. In effect it will cost Morgan very little as most defects are resolved within 36 months. The radiator must be covered however old the vehicle is if it is a known problem. The brake recall would have been covered irrespective how old the vehicles are. The lack of clear communication is deafening, I for one have missed taking my Morgan on a European trip, the Mercedes delivered well over 65mpg so there is some comfort with fuel at around €2.00 a litre. But for those hoping to go away in their CX in the next few weeks it must be hell. 3 months warranty extension is derisory. The Warranty is 30 months not 36 months but yes I agree 3 months is derisory. Page 56 of the Plus Four Owners Manual states "Your warranty covers you for one year, or 12000 miles. So the 3 months extension takes it to 15 months not 30, 33 or 36. Please prove me wrong. Ok you’re wrong. Just had the 30 months confirmed by Morgan. Only the roadside recovery is 12 months.
2021 Morgan Plus Four
2012 Morgan Three Wheeler
2020 Land Rover Defender 110
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Joined: Oct 2008
Posts: 3,439 Likes: 7
Goodwood Drifter Talk Morgan Addict
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Goodwood Drifter Talk Morgan Addict
Joined: Oct 2008
Posts: 3,439 Likes: 7 |
Only the roadside recovery is 12 months.
at least we won't need that for the time coming 
Steven
sold: M3W, Aeromax,V6, 4/4 4seater
now: +fourLM62
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Joined: May 2010
Posts: 9,545 Likes: 132
Needs to Get Out More!
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Needs to Get Out More!
Joined: May 2010
Posts: 9,545 Likes: 132 |
A common failing that crops up when things go wrong is communications with the provider. Why is it so hard to find ways to contact a provider when sorting a problem?
Finding tel numbers is extremely difficult for far too many. They rely on email, “ live chat” that is often limited in scope.
I recently change the tintop. Tried phoning my insurer to give details of new car and crossover date to pick it up. No tel number except for new customers who would be given it! Breakdown/ accident reporting would’t transfer. Sent an email. Next day the reply and big errors in the data they took. Sent another pointing out the errors and complaining about no tel for quicker resolution. I got final confirmation of the correct cover the day before the car change. There’s a strong chance that next year’s renewal will be to a company with a tel number easy to find!
Customer care is hugely reliant on communications yet so many ( often in the communications industry) have poor systems.
For MMC their priorities should be to owners of the cars with the issues. There was a time when this was dismissive but the new owners seem to be improving things, especially after seeing the M3W problems. I hope CX owners are being kept properly informed directly or through dealers. Anything less is unacceptable. The rest of us? We will learn how it is going soon enough. Hopefully showing positive results. As well as the recall fix might there be offers of something as a good will gesture? Discounts, giveaways etc? With current fuel prices a tankfull of petrol?
Plus Four MY23 Furka Rouge
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Joined: Aug 2020
Posts: 3,847 Likes: 399
Talk Morgan Addict
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Talk Morgan Addict
Joined: Aug 2020
Posts: 3,847 Likes: 399 |
We are slowly but surely being groomed to no human contact in customer services and AI undertaking most of the administrative tasks, you can see it with the chat dropdowns that currently have a pre set response to a given popular topic. It wont be too long as not only telephone numbers disappear but even the luxury of a human contact/interface at all.
22 Plus Four KIMI
12 Plus 4 Sport OZZY
08 Roadster FELIX
06 4/4 70th LOKI
77 4/4 SEAMUS
85 4/4 MOLLY
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Joined: Jun 2022
Posts: 8
New to Talk Morgan
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New to Talk Morgan
Joined: Jun 2022
Posts: 8 |
I would have hoped MSCC would have acted on behalf of us all and negotiated a far better offer than an extended warranty for 3 months. In effect it will cost Morgan very little as most defects are resolved within 36 months. The radiator must be covered however old the vehicle is if it is a known problem. The brake recall would have been covered irrespective how old the vehicles are. The lack of clear communication is deafening, I for one have missed taking my Morgan on a European trip, the Mercedes delivered well over 65mpg so there is some comfort with fuel at around €2.00 a litre. But for those hoping to go away in their CX in the next few weeks it must be hell. 3 months warranty extension is derisory. The Warranty is 30 months not 36 months but yes I agree 3 months is derisory. Page 56 of the Plus Four Owners Manual states "Your warranty covers you for one year, or 12000 miles. So the 3 months extension takes it to 15 months not 30, 33 or 36. Please prove me wrong. I would have hoped MSCC would have acted on behalf of us all and negotiated a far better offer than an extended warranty for 3 months. In effect it will cost Morgan very little as most defects are resolved within 36 months. The radiator must be covered however old the vehicle is if it is a known problem. The brake recall would have been covered irrespective how old the vehicles are. The lack of clear communication is deafening, I for one have missed taking my Morgan on a European trip, the Mercedes delivered well over 65mpg so there is some comfort with fuel at around €2.00 a litre. But for those hoping to go away in their CX in the next few weeks it must be hell. 3 months warranty extension is derisory. The Warranty is 30 months not 36 months but yes I agree 3 months is derisory. Page 56 of the Plus Four Owners Manual states "Your warranty covers you for one year, or 12000 miles. So the 3 months extension takes it to 15 months not 30, 33 or 36. Please prove me wrong. Ok you’re wrong. Just had the 30 months confirmed by Morgan. Only the roadside recovery is 12 months. Glad I am wrong, so now 33 months with Morgan;s extension. Thanks all for the confirmation.
2019 Plus 4 - Sold
2021 - MY2022 Plus Four
2017 - SLC 300
1968 - Suzuki Cobra T500
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Joined: Jul 2007
Posts: 27,807 Likes: 749
Member of the Inner Circle
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Member of the Inner Circle
Joined: Jul 2007
Posts: 27,807 Likes: 749 |
Latest news from Hawki of this parish who still can't log in Simon. Thank you for your email. I will get your email added to our database of customers. I can confirm that your car is on our list of cars to be returned to Morgan for a cooling system modification. We are sincerely sorry for the disruption that you have faced as a result of the stop drive recall affecting Morgan Plus Four and Plus Six vehicles. We can report that the technical fix required to rectify Plus Four and Plus Six vehicles has now been validated and that replacement parts kits are being prepared. We anticipate the first parts will be released this week. Thereafter, rectification kits will be received regularly, in batches, as the parts are supplied to Morgan. We will be contacting you in the next 10 days through our logistics partner, Acumen Logistics. We will be aiming to complete the process as quickly as possible with minimal further disruption to you. Once the Stop Drive vehicle safety recall campaign service action has been completed, Morgan will apply a 3-month extension to the manufacturer warranty. Once again, thank you for your patience whilst we deal with these challenging circumstances. Please be assured that we continue to work tirelessly to get your Morgan sports car back on the road as quickly as possible. Kind Regards John Bower AFTERSALES MANAGER Email: john.bower@morgan-motor.co.uk Telephone: +44 (0)1684 584 583 Ext.2655 Web: www.MORGAN-MOTOR.COM
JohnV6
2022 CX Plus Four
2025 Renault Scenic Alpine etech "Yvette"
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