Talk Morgan Forums Morgan Sports Cars Morgan Plus Four, Supersport & Plus Six (CX & CXV Generation Vehicles) Safety Recall - Brakes

That's not really up to it. At the very least the road tax for the lost period needs to be covered through lack of ability to use the purchased asset.

The posts since the 6th July indicate that increasing quantities of the proverbial are hitting the fan and seriously damaging the goodwill and reputation not only of MMC but also the dealers (who appear to have been left in the lurch and bereft of info). In addition there is the understandable frustration of owning an unusable CX and the lack of information and/or explanation to the detriment of the marque.

I refer to my post of the 6th July and my assertion that the time had come for the MMC should be frank and open about the difficulties concerning the master cylinder and the radiator in the CX cars. This could have been done in terms which would not prejudice claims against third party suppliers of the relevant components or others.

Instead of this MMC appear to have chosen to rely on and exploit the loyalty of affected purchasers by remaining silent and without proper consideration of their concern. Many purchasers have lost or are losing patience. If I had purchased a Porsche/Jag/Merc and treated like this by them I would by now have transported it to the dealer and served a writ claiming my money back and damages. (The dealer would then seek a full indemnity from MMC). I have not done this because it is a Morgan a marque which deserves much more from its customer services.

The reply of the after sales manager falls lamentably short of what the owners of CX cars are entitled to expect in the circumstances

Others may wish to consider on legal advice what to do including advice about a class action organised by MSCC who appear to be supine (being a conduit involves two way traffic and disclosure to those affected) or others (an ad hoc action group).

It is about time MMC did something to show it deserves the loyalty and esteem of its customers not least by being open and frank about what has happened and is happening. They must be following the posts and be aware of the views expressed

A point of general concern is that some owners appear confident to drive a CX to the factory or dealers for remedial work to replace the master cylinder. The recall notice makes it clear that the CX is in a dangerous condition. If a driver knowingly drives a car with a dangerous fault he or she is guilty of dangerous driving which usually attracts the most severe penalties particularly if death or serious injury is caused (brake failure resulting in mowing down a pedestrian for example). With respect do not rely on what your insurer says but look at the legislation and seek competent legal advice.

What a cracking post...

Since 2 years i have said something was wrong with the brakes. But they all said it was normal and not dangerous. After they inverted
The front calipers to decrease the noise done when braking i didnt have any brakes when the wheels were at the maximum turn.
No excuses from the factory , it was a bolt touching the brake caliper during max turn.And now suddently i am not allowed to drive.
Ten times i could have an accident.

IFortunately I've not been affected by the situation, and as I've said I fully understand the utter frustration of the CX owners and sympathise fully with their situation.

However, I think I have a good understanding of the situation folloiwng updates on TM from owners and the communications they have recieved from either MMC or their Dealers.

MMC indentified an issue where the master cylinder brake seals were failing. There had been at least two complete failures.
MMC released a recall/stop notice on all CX vehicles
The problem was identified as the result of porosity in the castings, causing seals to fail
MMC sourced an alternative master cylinder
The cylinder underwent testing at MMC (homologation?)
Now the new cylinder is verified as being suitable, they have started delivering them in batches to the dealerships.
Owners had already advised that their cars would be collected and taken to the dealerships (time to be confirmed once the aforementioned replacement was aquired)
At the same time a fix would be applied to the radiator to rectify the failure issues that had been afflicting some vehicles.(although cause of the problem has not been revealed as yet)

It does seem though that there has been a massive disparity in the levels of communication to owners. All the information seems to be 'out there' but not all of it is getting through. I wonder if this issue lies with MMC, or dissemination from the dealership?

Again, I fully appreciate the frustration, and the failures in communication to some, but I'm not sure what else could be done by MMC to actually rectify the situation and get the CXs back on the road?

With regard to timings, this is interesting reading Aventador Recalls

In many cases there's a good few months between the date of recall notice and date the recall began. Possibly indicative of smaller, low volume manufacturers?

Very true TBM. Anything low volume is always going to be a challenge.

They have access to the mothership and sharing stuff with Audi etc but they still have their low volume issues. I would certainly be a LOT more pissed off if one of the wheels became detached and passed me on the road due to the brake nut recall not having been performed (at £250k for the car). It does not make it any easier to deal with but in the words of our ex-leader, them's the breaks.

Porsche/Jag/Merc were also mentioned above - as a comparison:

Porsche 31,000+ employees plus 45 UK dealerships
Jag 39,000+ employees plus 175 UK dealerships
Merc 173,000+ employees plus 4,700 UK dealerships

MMC 240 employess plus 14 dealerships

Things are gong to take a little longer in the Morgan world

The MSCC has not been 'supine'. As Chairman, I contacted every MSCC member who is registered with the Club as owning a CX-platform car, asking for their experiences, demands and comments. These have all been passed to senior figures at MMC. I and the Vice Chair personally met the Executive Chairman and others at the factory on 15 June – one week after the recall was communicated – to emphasise our members' interests and to seek solutions. Since then I have continued to ensure MMC is aware of our members' concerns and have provided regular updates to members. The most recent batch of members' comments was sent to MMC yesterday (18 July), including reactions to the factory's latest communication (15 July) with the three-month warranty extension. MMC can be in no doubt about the demands of MSCC members for urgent rectification and suitable recompense.

Most likely one of the real issues for a small manufacturer is the lack of development time and testing prior to production of new models with increasingly (for Morgan) more advanced technologies being bought into play. Having said that brakes and radiators are pretty old well proven engineering technology. The engines and transmissions have been subject to original manufacturer testing and QC like many other of the outsourced components, so its only the bits that Morgan design, build that are purely down to Morgan's own inhouse development and QC regime. It would be interesting to understand how much of the Morgan CX is now built from outsourced components and what reliance Morgan places on other companies design, testing, inspection and QC procedures and how that compares with Morgan's own inhouse development, and QC resources commitment.

I must admit having been out of Morgans for nearly 30 years, I was somewhat surprised as to the extent of the issues on M3W and now the CX, maybe the internet has made it more visible but I certainly don't recollect the same level of development issues back in the 80's and 90's. Certainly build quality, eg untreated wood frames, mild steel inner wings and bulk head corrosion were well known and understood weaknesses that have been addressed over time with better treatments and better quality materials used. Or were these things more symptomatic of simpler days and simpler cars to build and maintain compared to the complexity of modern green cleaner technology driven Morgan cars of today.

Or has there been a more fundamental shift in the persona of Morgan in its search to take the brand increasingly upmarket, with increasingly more powerful models at a much more expensive price point possibly without the internal infrastructure and resources to assure delivery of a reliable product...........even the best car manufacturers with massive development budgets suffer setbacks and problems with their products. Maybe there is a important lesson here for Morgan that it may need to take heed of in its scramble to release newer and more sophisticated models....ie get the basics right otherwise it can bite you severely on the bum, do untold reputational damage in a very different customer base today compared with 30 or 40 years ago of Morgan enthusiasts, that's beside the cost of putting all these thing right.

I thought about a CX, I'm glad I didn't go ahead, they are a great car, a step change compared to the trad, but the trad benefits from decades of development in the basic areas that keep the allure and cars alive.

I sincerely hope this fixes the CX issues for good,.