Talk Morgan Forums Morgan Sports Cars Morgan Plus Four, Supersport & Plus Six (CX & CXV Generation Vehicles) Safety Recall - Brakes

As ever, don't believe everything you read in Accounts. For example, I challenge the logic and credibility of: "In October 2021, the Company opened its first direct dealership in London called Morgan Works London. This strategic move will provide a presence in the Capital, significant revenue opportunities, and a greater understanding of the end customer, which will enable the business to adapt accordingly". IMHO that's serious consultant-speak; does MMC really believe that the casual dropper-in to Morgan Works London is a better litmus test than feedback from the nationwide Dealer network ?

Hmmmmm.

I see your point Peter but lets add a possible alternative dynamic ?

"their targeted future customers?"

£250k for an Aero Supersports or Max?

Go where the money is ?

I doubt there is much that the existing management don't know about their current customer base that a posh expensive London address is needed to tell them?

Haha - Peter - yes I agree, it does read as marketing BS, although given the dealerships are largely regional it possibly implies an increasing focus on the London urban audience where the cost of a garage is a significant multiple of a new car!

ps. Not obvious from the accounts how effective MWL is from a sales perspective, but it seems to have led to quite a few loan cars featuring in social media, so maybe that's an angle too.

I've had a couple of cars that spent a long time at the dealers, one a JLR product and the other, many years ago, a Vauxhall product. Both were warranty issues, one a recall, delayed by non availability of parts. In neither case was there any form of compensation, or apology for that matter. The JLR car I didn't even get a loan replacement.

I think MMC have acted honourable and within their means, generously, by extending the warranty.

i obviously disagree with your suggestion that "MMC have acted honourabl{y{ and within their means, generously, by extending the warranty" as others may do on grounds appearing in this thread.

It would therefore with respect assist the fair discussion of the actions of MMC if you would confirm that you solely rely in making this suggestion on the extension of the warranty and why you say such extension is "generous".

MMC is under no legal obligation to do anything other than replace the faulty part, and the existing guarantee would normally be expected to cover the replaced part only up to the end of warranty period previously in place.
In my opinion, extending the complete vehicle guarantee by 3 months is generous.
MMC is a tiny company, with limited resources. Yet they have gone further than most, if not all, the major brands would do. I view this as honourable, and within their means, generous.

Yes, I'm sure that those that feel hard done by could find a lawyer to bing a group action, but I suspect this would achieve nothing and further damage MMC, which would be something of a pyrrhic victory.

I completely agree Peter. I am no lawyer by any stretch of the imagination, but if one were to sue MMC, I can't help thinking it would be very difficult to quantify the scale of the loss for which one was seeking compensation.

"I wasn't able to drive my car for 3 months whilst the weather was nice" might fly if one could demonstrate that it was one's only form of transport, necessary for one's work, and resulted in one's business sustaining a financial loss, but in a world where most of us own at least one (and often two or three) other cars, not so much.

Useful article here: Car Recalls - should I worry?



I'm sure there will be some form of legal precedent which protects Car Manufacturers from spurious compensation claims.

Is it the choice between liability, good will and caring.

When the RS6 had wobbly wheels and Audi could not work it out for two months they actually paid the PCP on the car for the two months I did not have use of the car. I was surprised and impressed by their commitment. They did not extend the warranty but I did not think that was important at that time. With a Mog I am sad to say that I do think the extended warranty retains value.

The question is where do you draw the line ? The more people demand money the less Morgan have to invest and develop future models. I dislike the claim attitude.

Yep. If one has suffered a financial loss and can demonstrate that it's the fault of an organisation that would normally have a liability or duty of care, then of course one should be compensated.

But it seems to me that an attempt to claim compensation for being a bit fed up is a bit ungentlemanly.