Wife is just about to take delivery of her new Plus 4 and I do hope most of these issues have been sorted but having owned Morgans since I was 21 I reckon there will indeed be issues. It’s the price you pay to drive something with character and charm I feel
We need pics when it arrives!
As for the second part of your post, I am inclined to agree, although I do think MMC can make a rod for their own backs. I've lost count of how many times people have small niggles with their cars, that could have been caught at pre-handover checks (or better QA during the build), and this sets the tone for ownership. For the most part, I believe people are understanding with what amounts to a hand-built product but those small niggles mean less tolerance with other, unforeseen, issues because the goodwill, on the part of the customer, has been exhausted or, at least, depleted.
Viper, I know you've been involved in MMC focus groups and as you are aware, many owners have fed back that setting customer's expectations at a realistic level is an important step to decreasing issues from new-to-Morgan owners. In my opinion, they have not embraced this and therefore, most people, who are used to buying 'white goods like' cars are unprepared for "the price you pay to drive something with character and charm." I'm not excusing poor quality but I cannot help but feel that many of these issues would be helped by (a) better QC and (b) setting the expectations of someone new to Morgan that there may be issues, BUT that they will be dealt with. Obviously the key is that they need to be dealt with promptly and efficiently; which can be another part that the factory, and some dealers, fall down on.
However, at the end of the day, even with the ally chassis, and the snazzy branding, these are still hand built cars, made in a low tech factory by skilled crafts people. Not everyone who buys a Morgan gets the chance to visit the factory but I wish they could - watching the cars being made gives perspective to just how much goes into each vehicle. With that said, and I made this comment when the Aero range kept increasing in price, I believe the higher the price point the less tolerant customers are regarding issues - I would also argue rightly so. However, I would also add that a lot of what we are talking about is not unique to the CX platform cars. I've had first hand experience helping unhappy owners of new Plus 4, V6 Roadsters, Aero 8s and M3W; much of which has been written about on this forum by the owners themselves. The CX is not unique in some owners having niggles and issues (small or large) but it does come at a time when MMC seem to be wanting to raise both their profile and compete with other sports cars.
