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Joined: Feb 2013
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OP
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Having recently changed broadband provider from BT to Virgin I find that my wireless printer will not connect to my MacBook air (and vice versa) when I go into system preference it doesn't show any printers/scanners.
I can connect the MacBook direct to the printer via a cable (usb port) and it works ok
Any suggestions please.
David Byrne
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Joined: Aug 2010
Posts: 5,217 Likes: 121
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Charter Member
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Have you "connected" the printer to the new router?
Paul
Costock, UK
2014 4/4 Rolls Royce Garnet Red
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Joined: May 2010
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Needs to Get Out More!
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Needs to Get Out More!
Joined: May 2010
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You’ll need to re-establish a wireless connection. Look at the instructions for your devices to get the method. It will be similar to what you did previously.
Plus Four MY23 Furka Rouge
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Paul/Sospan, thank you for the suggestions, I have already tried that, I went into the O2/virgin shop today and asked one of the assistants about this problem and she said it connects via bluetooth, but I am not entirely convinced by this (yes its ok in a room but not over a greater distance) I thought it connected via the wireless router otherwise why do you have to put the router password and key into the printer?
Still confused.
David Byrne
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Joined: Nov 2015
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Just barreling along Talk Morgan Guru
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Just barreling along Talk Morgan Guru
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David, try a full reset to factory settings on the printer, and then link to the new Router as if it was new 'out of the box'
Jon M
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Joined: Mar 2009
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Smile, it confuses them Member of the Inner Circle
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Smile, it confuses them Member of the Inner Circle
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It is likely that they linked over wifi.
Your BT router will have had a name it transmitted (SSID)
The new Virgin router will have a new name. You will have probably have linked your Mac to it using an encryption key (WPA)
The printer also needs to learn the new Virgin SSID and WPA key.
As mentioned a total reset of the printer, leading to a fresh setup where you enter these details virgin router wifi details is likely to be best.
More than happy to help if you want to DM me.
Make certain that you delete the current printer config on the Mac before you start the setup process so that it does have to learn it again.
Can you share the printer model ?
Everyone loves a Morgan. Even me, unless it's broken again.
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