Talk Morgan Forums Community The Malvern Arms Is this the most condescending customer service ev

We have a power cut since 0900 today. Aside from texts of delays to fixing it and one crew going off shift. They sent this.


Winter is here and temperatures are low, so we understand that it can be very concerning to have a power cut as this may have affected your heating.

Should you have a gas hob, you may be able to carefully ignite it with matches or a lighter in order for you to warm up with a hot drink or meal. Please only attempt this if you are confident it can be done safely.

If you have someone in the property who may be more vulnerable to the cold please do not hesitate to call us free on 105.

We will do our best to provide additional care and support whilst work continues to get your power back on ASAP.

Closely followed by
We're sorry your power has now been off for several hours and we're working as quickly as possible to get you back on.

We know you may be concerned about your phone battery running low, so here are some tips on how you can prolong battery life: Set your phone to power saving mode, reduce screen brightness, turn off WiFi, Bluetooth and GPS (if not in use), cut apps running in the background and if possible top up using a car charger or portable battery pack.

Disgraceful, I hope you get it restored soon John.

Just come back on thanks. Recharging all the solar / battery lamps as we speak

Just out of interest, did your powerwall kick in and give you some usage ?

No because it was empty.

Even if it was full they shut down for safety reasons so as not to feed back into the grid. They need the grid frequency to work.

The panels are on one inverter and the batteries on another as I put them in separately. If they were on the same inverter maybe the batteries would charge but I can't say that for sure.

You can get a socket on the inverter but the cost £300 so I declined.

Understood

Whilst very inconvenient, I must admit the biggest concern should be the potential impact on peoples ability to stay warm and not suffer hyperthermia whilst the power is out.

However in this very snow flaky society we have these days, and with people working from home etc, it appears more mundane domestic issues like battery life may be more critical to the affected outage audience than the need to ensure they stay warm. Reflected in the mug of tea I had the other day which stated on the cup......hot liquid!

Goodness knows what will happen when good old common sense dies out and people lose the instructions on how to live life.

I guess it’s not actually a Powerwall then? Our Powerwall 2 works off grid.

No it isn't but it was a 1/3rd the price and was empty at the time anyway