True, but maybe that person could report back with some positive news!
Unfortunately, this rarely (in fact I can only think of a few examples) happens. How do I know? Well, because I (Andy, Brian and John) have intervened on many occasions to assist owners with their issues at dealer/factory level and almost none of them ever mention the positive resolution.
I find it quite sad.
As for Mark being involved - he isn't the only MMC member with an account; however, he is one of the few (perhaps only?) to use his real name. I would guess that he will use the forum on his own time and if this is the case, perhaps he would rather not be bombarded with questions - time will tell.
