Well I have to say that Mark Evans has gone a long way to gaining my trust. The factory clearly identified his skills and have him in the right position.

It is easy to read the wrong thing into brief emails and it helped having a chat and removing my "emotion". Not that I am a sensitive soul as an ex military diver and rugby player!

He spoke to me at length today and was open and honest. He clarified the factory solutions. The factory have looked at how long it takes to do the three mods and cut the cost to the bone so that is a great step forward. Factory labour is less than your franchised BMW / Land Rover / Jaguar etc.

I am a simple mariner so I hope that I am not misleading anyone here. I agree with earlier posts as to the value of the forum and the great quantum leap we have made getting Mark on here. So I hope there is no Chinese whispers here but this is my understanding. "Send three and four pence we are going to a dance…….".

The Noise Vibration Harshness upgrade takes eight hours in the factory and is an engine and gearbox out job. Sounds to me like it is a "soft" bed on which to fit the bevel box.

The comfort pack is basically spacers to align the front end and alleviate bump steer but retaining the spas shocks. He says the difference in before and after drive is amazing. I am sure this is straightforward for dealers worldwide to carry out. Basic automotive engineering.

I'm not sure about the content of the cooling upgrade. Mind you I would love to drive abroad so might be handy.

He has agreed to confirm in email the conversation we had on my various issues. I am ever hopeful that the car can now be sorted.

Lets keep the faith.

2022 Plus Four, 2023 Super Three, Range Rover Vogue SDV8 and Triking T3.