Re customer satisfaction survey, I received a call from the factory just last week asking to answer some questions regarding my ownership and servicing of my 2011 Plus 4. I have had my motor from new, ordered via a dealer, with annual services carried out at the factory.
So I can confirm the factory is surveying owners.
My ownership experience is slightly different ...paid good cash and got a new car that is not up to quality... engine hangs its revs so you cant change gear as you have to let the revs drop which takes about 2 to 3 seconds.
Instead of enjoying the car ...I think of 'trading standards' / vosa / motor manufacturers associations or just pitching up and parking the car out side the factory with a big banner on it high lighting its undrivability.
Written to factory - sent emails - with no reply, supplying dealer told me - 'dont press the accelerator too hard' ...after a bolt rubbed through a water pipe - there was a potential that the engine could of been damaged so I pressed for a reply to the problem ... a verbal reply from factory was 'it does that to keep down the emissions down'.
Its all a poor show in this day & age.
